Change and Enablement Lead

• Be part of a transformation with real national impact.
• Grow with an organisation dedicated to helping Australians improve their health.
• Sydney based role in our Haymarket office, near Central station - Hybrid working

About us

At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health. Healthdirect Australia is the national provider of government-funded virtual health services, helping Australians access trusted health advice, support, and care 24/7 – anytime, anywhere. Through helplines, websites, and video call solutions, we empower people to manage their health, connect with the right services, and access virtual care when they need it most.

About the opportunity

Play a pivotal role in shaping our organisation's change management capability and driving the success of strategic programs, initiatives, and projects. This is an opportunity to design and embed frameworks, governance, and culture that will guide the future of health services in Australia.

You will drive change across business processes, systems and technology, job roles, and organisational structures - ensuring our people are engaged, prepared, and supported. Working with a diverse network of stakeholders - from internal leaders to government agencies and partners - you'll deliver change that sticks, driving faster adoption, higher utilisation, and sustainable outcomes.

Key responsibilities

• Lead enterprise change strategy: Design, establish, and embed a scalable change management methodology tailored to our maturity and transformation goals.
• Deliver transformation programs: Lead end-to-end change activities for 1800MEDICARE and other high-profile initiatives.
• Engage and align stakeholders: Build strong relationships with executives, leaders, and partners, securing sponsorship and buy-in.
• Build change capability: Coach and mentor leaders and teams, uplifting our organisation's ability to navigate change.
• Measure success: Define KPIs, track adoption, and demonstrate ROI through transparent reporting.

What you will bring to the role

• Relevant change management qualifications (e.g. PROSCI, CMI, or equivalent).
• 5+ years' experience in change management, with proven success in complex stakeholder environments.
• Expertise in customer service environments and transformation programs.
• Flexibility and resilience to work in ambiguous and evolving contexts
• Familiarity with project management methodologies and tools.

Why work with us

At Healthdirect, our strength lies in our talented and dedicated people. We're committed to creating an inclusive, supportive culture where you can bring your whole self to work, grow your career, and make a real impact. Here's what you can expect:

• A collaborative, values-driven team environment
• Opportunities for professional growth and exposure across diverse projects
• Flexible work arrangements (2 days in-office)
• 14 weeks of company-paid parental leave for all parents
• Multi-dimensional wellbeing program that is run by our people for our people;
• Personalised learning journeys to help you grow your capabilities and unlock your potential
• The chance to make a meaningful impact on employee experience and organisational performance

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website -

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Click Apply to submit your application for this role. Please be aware that you must have the right to live and work in Australia to apply for this job.