ecommerce customer service representative

1 week ago

Moorabbin, Australia PUMA Full time $40,000 - $60,000 per year

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

YOUR TALENT
WHAT WE'RE LOOKING FOR
  • Proven customer service skills, ideally in eCommerce or retail.
  • A calm, confident communicator who thrives in fast-paced environments.
  • Resilience to handle escalations while keeping the customer experience top-notch.
  • Strong multi-tasking and problem-solving skills with excellent written and verbal communication.
  • Someone available from now through end of January, with flexible hours (expect extra shifts during peak).
  • 100% office-based role, where the action happens.
THE DETAILS
  • Employment type: Casual
  • Start: ASAP – until end of January
  • Hours: Flexible (with more during peak trade)
  • Workplace: Office-based (Australia)

Your Teammates:

  • Internal: You'll be collaborating with our Retail and Warehouse teams.
  • External: You'll be the friendly face of PUMA for our amazing customers
WHY PUMA?

You'll be joining a global brand that's bold, fast, and fearless. Peak season at PUMA is high-energy, high-reward, and an incredible opportunity to gain hands-on experience in eCommerce customer service with a world-class sports brand.

So, if you're ready to bring your A-game, keep cool under pressure, and help deliver the best online experience in the game we want you.

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