Customer Service Representative

2 days ago

Moorabbin, Australia Inject Full time

Competitive base salary + Bonus Structure
- Full-time role Monday-Friday, Moorabbin location.
- No industry experience required. We want to develop your career at CDK Stone.

**About CDK Stone**

For 40 years CDK Stone has been the one to beat when it comes to providing total support to the stone industry. We are not only renowned for importing high-quality natural and servicing state of the art machinery involved in manufacturing, but we also provide a premium range of tools and equipment.

Whilst we are a national company, we have a close-knit warehouse and service team that supports our customers and the wider business. We are now looking for a motivated Customer Service Representative to join our Tools & Equipment team.

**Why You Want to Work Here**
- It's okay if you don't know about Tools & Equipment product range. You will learn everything you need to know by working closely with mentors and industry experts as well as our custom-built online learning platform: The CDK Academy.
- There's a clear investment in your professional development and you'll be provided with the resources to develop your career at CDK. We take a personal interest in you and where you want to take your career. Ultimately, this is because we want to see you succeed
- You will become an integral part of the CDK family, in which collaboration is encouraged Although we are a national company, you'll be part of a close-knit team and have regular check-ins with the Sales Manager.

**About You**
- Your ability to build rapport and communicate with others is what sets you apart. From taking the time to help a colleague or engaging in small talk with customers, you gain enjoyment through the smallest interactions.
- You value investing time into learning about the products or services you have on offer. Whether it was proactively asking your manager questions or taking the initiative to do your own research, you enjoy learning because it enables you to provide stronger recommendations to for customers.
- While you love interacting with people, you also enjoyed the back of house work of organising stock and feel a sense of pride in presenting it neatly on the shop floor.

**About the Role**

Reporting to the T&E Sales Manager, this is a full-time permanent opportunity with Monday to Friday hours (8am-4pm) where you will add significant value by:

- Responding to enquiries from builders, stonemasons, and tradespeople about tools and equipment, order status, stock availability and other related enquiries.
- Working with technical experts and completing online learning modules (the CDK Academy) to build your knowledge about our Tools & Equipment product range
- Assisting the Sales Representatives by following up on quotes, invoices, and product requirements from customers who have called or enquired about their order.
- Organising and coordinating stock, as well as ensuring the showroom is neat and tidy.
- Completing customer orders by confirming the details of the order then liaising with the courier or external salesperson to arrange delivery.

**Selection Criteria**

We believe our next Customer Service Representative could come from anywhere, all we require is that you have customer service experience.

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