Patron Communications Manager
1 week ago
At Tennis Australia, we're creating a more playful world through tennis - for everyone.
From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.
We're a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we'd love to hear from you.
We're committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQIA individuals, people with disability, and people from culturally diverse backgrounds.
About the role
As Patron Communication Manager, you'll lead end-to-end event communication strategies to support an outstanding customer experience across the Australian Open and major events. In this 12-month contract, you will:
- Develop and implement communication strategies across pre-, during and post-event customer journeys
- Lead personalised, data-driven campaigns across digital and physical channels (email, app, web, signage, SMS)
- Manage cross-team collaboration to align messaging, timing and content across internal and external stakeholders
- Oversee patron-facing crisis communications with timely, clear and on-brand messaging
- Drive continuous improvement through data analysis, customer insights and testing
- Champion consistent brand voice, messaging frameworks and tone across all customer-facing content
About you
- Experience leading communication strategy for events, audiences or large-scale activations
- Team management experience during peak event periods, combining leadership with hands-on delivery throughout the year
- A data-informed mindset with strength in customer journey design and segmentation
- Calm, confident decision-making in high-pressure or live event scenarios
- Strong collaboration and stakeholder engagement skills across varied teams
- Excellent written and verbal communication with attention to tone, clarity and brand consistency
- Familiarity with CRM, marketing automation, and content management platforms (Drupal beneficial)
What's to love?
- Career development with a range of formal education and on-the-job training opportunities
- Tickets to the Australian Open plus Superbox tickets to events at Rod Laver & Melbourne Arena
- Monthly health & wellbeing activities with access to CorePlus Pilates
- Onsite gym, tennis facilities & free onsite car parking
- Salary packaging & a range of discounts from our sponsorship partners
- Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees
- We are proud to be recognised as an employer of choice for women by WORK180
To Apply
If you think you're up to the challenge, we'd love to hear from you Please submit your resume and cover letter via our online application system. Only applications submitted through our system will be considered. You must hold (or be willing to obtain) a current Police Check and Working with Children Check.
If you need adjustments to fully participate in the application process, please contact .
Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child safety.
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