Patron Communications Specialist

1 week ago

Melbourne, Victoria, Australia BMF Australia Full time
Overview

Patron Communications Specialist - 5 Month Contract. BMF Australia is seeking a proactive and detail-oriented Communications Specialist (Project manager across websites) to support Tennis Australia in delivering world-class communications across the Summer of Tennis event portfolio, including the United Cup (Perth & Sydney), Brisbane International, Adelaide International, and Hobart International.

Embedded within Tennis Australia's Customer Experience (CX) team, this role will plan, create, and coordinate patron-facing communications across a variety of digital and physical channels. From the end-to-end ticket purchase journey through to real-time event updates and post-event comms, you will ensure every touchpoint is clear, consistent, and customer-first. Your work will directly enhance the fan experience, support operational success, and help deliver a seamless and engaging patron journey across multiple major events.

Key Responsibilities
  • Manage patron communications across the Summer of Tennis portfolio: United Cup (Perth & Sydney), Brisbane International, Adelaide International, and Hobart International.
  • Own the end-to-end ticket purchase journey across all events, working with Ticketmaster and Ticketek (Perth).
  • Update and maintain content across four event websites, including FAQs, event details, and key patron information.
  • Implement contact strategies and go-to-market plans, ensuring timely and engaging communication across channels (email, SMS, website, digital signage).
  • Coordinate with internal stakeholders across Customer Experience, Marketing, Ticketing, Event Operations, and Customer Support to ensure aligned and accurate messaging.
  • Work closely with external partners (Ticketing agencies, tech providers) to support content delivery and accuracy.
  • Ensure all communications are on brand, accessible, and customer-first, enhancing engagement and satisfaction.
  • Track and monitor communications effectiveness, providing feedback and reporting for continuous improvement.
Skills & Experience
  • Proven experience in communications, content coordination, or marketing roles, ideally in sport, events, or entertainment.
  • Strong writing and editing skills with high attention to detail.
  • Ability to manage multiple projects and stakeholders in a fast-paced, deadline-driven environment.
  • Strong organisational skills with a proactive, "can-do" attitude.
  • Excellent stakeholder engagement and interpersonal communication skills.
  • Familiarity with content management systems (e.g. Adobe Experience Manager) and email marketing tools is advantageous.
  • An interest in sport, live entertainment, or major events highly regarded.
Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Advertising and Marketing
Industries
  • Advertising Services
  • Events Services
  • Marketing Services

#J-18808-Ljbffr

  • Patron Communications Specialist

    1 week ago

    Melbourne, Victoria, Australia BMF Australia Full time

    OverviewPatron Communications Specialist - 5 Month Contract. BMF Australia is seeking a proactive and detail-oriented Communications Specialist (Project manager across websites) to support Tennis Australia in delivering world-class communications across the Summer of Tennis event portfolio, including the United Cup (Perth & Sydney), Brisbane International,...

  • Patron Communication Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Tennis Australia Full time

    At Tennis Australia, we're creating a more playful world through tennis – for everyone.From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.We're a team of imaginative and passionate people who believe in the power of sport to make a difference.Want your chance to make a mark on a...

  • Patron Communication Specialist

    1 week ago

    Melbourne, Victoria, Australia Tennis Australia Full time

    At Tennis Australia, we're creating a more playful world through tennis – for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.We're a team of imaginative and passionate people who believe in the power of sport to make a difference.Want your chance to make a mark on a...

  • Patron Communication Specialist

    7 days ago

    Melbourne, Victoria, Australia Tennis Australia Full time

    At Tennis Australia, we're creating a more playful world through tennis – for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.We're a team of imaginative and passionate people who believe in the power of sport to make a difference.Want your chance to make a mark on a...

  • Patron Communications Manager

    1 week ago

    Melbourne, Victoria, Australia Tennis Australia Full time $90,000 - $120,000 per year

    At Tennis Australia, we're creating a more playful world through tennis - for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court. We're a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve...

  • Tennis Event Communications Professional

    5 days ago

    Melbourne, Victoria, Australia beBeeCommunication Full time $90,000 - $110,000

    Communications Specialist RoleWe are seeking a proactive and detail-oriented communications specialist to support Tennis Australia in delivering world-class communications across the Summer of Tennis event portfolio. This role will plan, create, and coordinate patron-facing communications across various digital and physical channels.This includes managing...

  • Senior Communications Coordinator

    7 days ago

    Melbourne, Victoria, Australia beBeeCommunications Full time $75,000 - $85,000

    Job Title:Patron Communications SpecialistJob DescriptionWe are seeking a highly skilled and detail-oriented communications specialist to support our team in delivering world-class communications across various events. This is a 5-month contract opportunity that will involve managing patron communications, coordinating with internal stakeholders, and...

  • Event Communication Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeecommunications Full time $100,000 - $120,000

    The role of Communications Specialist requires a proactive and detail-oriented professional to support the delivery of world-class communications across various events.This individual will be responsible for planning, creating, and coordinating patron-facing communications across digital and physical channels.Key responsibilities include managing patron...

  • Gaming Supervisor: Lead a team of gaming professionals to deliver exceptional service and experiences to patrons.

    6 hours ago

    Melbourne, Victoria, Australia beBeeGaming Full time $20,330 - $40,540

    Immerse yourself in a dynamic and fast-paced gaming environment where you will be responsible for delivering exceptional service and experiences to patrons.About the Role:We are seeking a highly skilled and experienced gaming professional with a proven track record of providing excellent customer service and leading a team to success.The ideal candidate will...

  • Water Safety Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeWaterSafety Full time $55,000 - $75,000

    Job OpportunityWe are seeking a highly skilled and enthusiastic professional to join our team as a Water Safety Specialist. This is an exciting opportunity to work in a dynamic environment where you will play a critical role in ensuring the safety of patrons at our aquatic facilities.ResponsibilitiesAs a Water Safety Specialist, you will be responsible for...