Administration Officer

1 day ago

Deakin n Capital Territory, Australia The Y Canberra Region Full time $45,000 - $60,000 per year

Part-time – 22.5 hours per week
Wednesday, Thursday & Friday | 9:00am – 5:00pm
(Potential for additional hours)
What You Will Do
As the Customer Care Administration Officer, you will play a key role in supporting the Customer Care Team Manager through the delivery of high-quality administrative and accounts support for our ELCs, OSHC services, and ancillary programs.

This role also involves developing effective overlap and capability with the Manager to ensure seamless service delivery and continuity in their absence.

What You Will Need

  • Experience with QikKids or Xplor systems
  • Knowledge of childcare administration processes
  • Be a welcoming and professional first point of contact for the Customer Care Team
  • Strong commitment to delivering excellent customer service
  • Assist with direct debit processing and debt management
  • Support organisational compliance requirements
  • Provide day-to-day administrative support to the Customer Care Team Manager
  • Professional presentation and approachable manner
  • A positive, proactive "glass half full" attitude, even under pressure
  • Self-motivated with the ability to work independently
  • Ability to complete general administrative tasks as required
  • Must hold a current WWVP card

Why Join The Y?
At The Y, We're Committed To Creating a Rewarding And Supportive Workplace Where Both Children And Our Team Thrive. Here's Why You'll Love Working With Us

  • Health & Wellbeing Support – Enjoy free flu shots and 24/7 access to confidential counselling for you and your immediate family through Telus Health Global.
  • Career Growth – Advance with industry-leading training, including Child Safeguarding certifications.
  • Employee Perks & Discounts – Access exclusive rewards through Y Thanks, plus 20% off Y Canberra Region services, including childcare fees and accommodation.
  • Paid Onboarding & Training – Start strong with fully paid training from day one.
  • WWVP & WWCC Renewal Reimbursement – We reimburse the cost of your Working with Vulnerable People (WWVP) check and Working with Children Check (WWCC) renewal (for eligible staff).
  • Medibank Corporate Health Cover – Get a 9% discount on your health insurance.
  • Beny - Get access to exclusive perks and insights Made to enhance physical, mental, social and financial wellbeing

Our Commitment to Safeguarding
At The Y, child safety is our top priority. We thoroughly screen all candidates, including criminal/police checks and reference checks, to ensure we have the right people supporting the children in our care.

To find out more please View our Safeguarding Children and Young People Policy: Safeguarding-Policy pdf

Important Information

  • Candidates must have the legal right to work in Australia without sponsorship.

  • Pre-employment checks include:

  • Nationally Coordinated Criminal History Check (NCCHC)

  • International Police Check (if applicable)

  • Two reference checks

  • Applications close on Sunday, December 7, 2025, at 11:59 PM, unless a suitable candidate is found earlier.

  • Due to the high volume of applications, only shortlisted candidates will be contacted.

Ready to Make a Difference?
Apply now and be part of a team that's shaping young minds and creating a positive, supportive community. We can't wait to welcome you

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