Customer Service Representative

10 hours ago

Brisbane, Queensland, Australia 48934fe3-3f1e-4bb1-9668-855e049a0435 Full time $60,000 - $80,000 per year

Description:

Zurich Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major brands.

We have multiple Customer Service Representatives positions to commence in December 2025. You'll receive comprehensive training in the office (approx. 5-7 weeks) and then have the flexibility of working from home 5 days a fortnight.

So, what's the job?

You'll be the first point of contact for INBOUND customer enquiries and complaints

You'll provide follow-up advice and support to both external customers and internal stakeholders

You'll work to meet the KPI's and quality expectations of the role

You'll build relationships and rapport with customers, the cornerstone of our success

And what are we looking for?

We are looking for driven individuals who are passionate about the customer experience, enjoy working within a structured environment and are ready grow their career.

You'll be available to work 5 days a week on a rotating roster Monday-Sunday between 7:00 AM and 7:00 PM (AEST) (weekend hours are 9am – 4pm, but you will not be rostered every weekend)

You'll ideally possess previous contact centre experience or customer service / sales experience

You'll be able to demonstrate strong verbally and written communication skills

You'll be a team player and be able to work toward shared goals

You'll have a quick eye and attention for detail, and be able to use that information wisely

You'll be on top of your deadlines and match our positive and follow-through attitude

So, why choose us?

We share a global mission to look after travellers, at every step of their journey. We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we're a global group of customer service professionals, digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists and finance experts.

Job flexibility. We understand that flexibility is really important – our Customer Service Representative positions officer a great hybrid model and a rotating roster which allows further flexibility to your day / week.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, paid volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We'll help you keep travelling in your career, and abroad with free travel insurance. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

To learn more about working at Cover-More Group, check out our careers and benefits page

APPLY TODAY AND LET'S GO GREAT PLACES TOGETHER #LI-Hybrid

  • Customer Service Representative

    1 week ago

    Brisbane, Queensland, Australia KleenAir Full time $60,000 - $90,000 per year

    Join the KleenAir Family as a Customer Service RepresentativeAre you looking for a rewarding role that offers both flexibility and stability?KleenAir — a proudly Australian, family-owned company servicing the South East Queensland region — is seeking a motivated and detail-oriented Customer Service Representative to join our growing team.This role offers...

  • Senior Customer Service Representative

    10 hours ago

    Brisbane, Queensland, Australia Blue Chip SMSF Services Full time

    Company DescriptionAn energetic fast past business with exceptional customer service.Role DescriptionThis is a full-time hybrid role for a Senior Customer Service Representative at Blue Chip SMSF Services. The role is located in Brisbane, QLD, but some work from home is acceptable. The Senior Customer Service Representative will be responsible for managing...

  • Customer Service Representative

    4 days ago

    Brisbane, Queensland, Australia Jatt Logistics Full time $50,000 - $80,000 per year

    Competitive SalaryMarket-leading compensation packages with performance bonusesHealth & WellnessComprehensive health insurance and wellness programsProfessional DevelopmentTraining opportunities and career advancement pathsWork-Life BalanceFlexible scheduling and generous leave policiesTeam EnvironmentCollaborative culture with regular team eventsTechnology...

  • Customer Services Representative

    1 week ago

    Brisbane, Queensland, Australia Cubic Transportation Systems Full time $45,000 - $65,000 per year

    Job DescriptionThe Customer Service Representative (CSR) role is responsible for handling the full range of customer transactions, general enquiries, web and off phone activity and customer complaints in a timely and accurate manner with a strong propensity for customer advocacy.Essential Job Duties and Responsibilities:Answer inbound calls and emails,...

  • Customer Service Representative

    1 week ago

    Brisbane, Queensland, Australia Schweitzer Engineering Laboratories (SEL) Full time $50,000 - $80,000 per year

    About SELSchweitzer Engineering Laboratories (SEL) are currently seeking to hire a Full - Time Customer Service Representative / Customer Account Specialist - located in our Brisbane office.This role will join the growing Brisbane office of Sales Managers, Technical Support and Project Engineers.SEL invents, designs, and builds digital products and systems...

  • Customer Service Representative

    10 hours ago

    Brisbane, Queensland, Australia Australian Audiology Hearing Specialists Full time $60,000 - $80,000 per year

    Location:Mt Ommaney, Brisbane (with flexibility to work across other Brisbane clinics as required)Employment Type:Part-time / CasualAbout the RoleWe are looking for a friendly, professional, and proactiveCustomer Service Representativeto join our growing hearing clinic network in Brisbane. This role is based primarily at ourMt Ommaney clinic, with occasional...

  • Customer Service Representative and Admin

    2 weeks ago

    Brisbane, Queensland, Australia WhipSmart Full time $60,000 - $90,000 per year

    Company DescriptionWhipSmart is revolutionising mobility with sustainable solutions in Australia by offering cutting-edge electric vehicle (EV) novated leasing and commcerical finance solutions. Our mission is to accelerate the transition to sustainable mobility, providing affordable and environmentally friendly leasing options for individuals and...

  • Customer Service Representative

    13 hours ago

    Brisbane, Queensland, Australia Saint Lucia Full time $45,000 - $65,000 per year

    We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling...

  • Customer Service Representatives

    4 days ago

    Brisbane, Queensland, Australia Suncorp Group Full time $62,000 - $120,000 per year

    Be Part of Suncorp's Thriving Contact Centre in TownsvilleOur newly opened Contact Centre is expanding our team even further If you're passionate about delivering outstanding customer service, this is your chance to join Suncorp's new Contact Centre in Townsville.We are hiring Part-Time and Full-Time Customer Service Representatives to play a key role as...

  • Customer Service Representative

    6 days ago

    Brisbane, Queensland, Australia Schweitzer Engineering Laboratories Full time $180,000 - $240,000 per year

    Essential Duties and Responsibilities1. Provide world-class customer care to both internal and external customers.2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications3. Communicate to customers and reps on deliverables and resolving of additional...