Customer Service Representative

8 hours ago

Brisbane, Queensland, Australia Australian Audiology Hearing Specialists Full time $60,000 - $80,000 per year

Location:
Mt Ommaney, Brisbane (with flexibility to work across other Brisbane clinics as required)

Employment Type:
Part-time / Casual

About the Role

We are looking for a friendly, professional, and proactive
Customer Service Representative
to join our growing hearing clinic network in Brisbane. This role is based primarily at our
Mt Ommaney clinic
, with occasional support required at other Brisbane locations.

As the first point of contact for our clients, you will play a key role in delivering exceptional service and ensuring every client has a positive experience from the moment they walk in.

Key Responsibilities

  • Greet and assist clients in a warm, professional manner.
  • Manage appointment bookings, rescheduling, and confirmations.
  • Handle incoming phone calls and emails efficiently.
  • Process payments, invoices, and manage client records accurately.
  • Support audiologists with clinic administration tasks.
  • Maintain a tidy and welcoming reception and waiting area.
  • Coordinate clinic supplies and assist with general operational tasks.
  • Work collaboratively with the wider clinic team to ensure smooth day-to-day operations.
  • Provide support at other Brisbane clinics when needed (travel between locations will be required).

About You

  • Previous experience in
    customer service
    ,
    reception
    , or
    administration
    (medical or allied health experience highly regarded).
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organisational skills.
  • Confident using computers, scheduling systems, and Microsoft Office suite.
  • A team player with a flexible, positive attitude.
  • Reliable transport and willingness to work across multiple clinic locations in Brisbane.

What We Offer

  • Supportive and friendly team environment.
  • On-the-job training and development opportunities.
  • Competitive hourly rate.
  • Rewarding work that makes a genuine difference in people's lives.

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