IT Customer Service Specialist

15 hours ago

Melbourne, Victoria, Australia Data#3 Full time $90,000 - $120,000 per year
  • Newly created support role within our National Managed Services team
  • HRD's Employer of Choice winner for 10 years in a row
  • Hybrid working model – Brisbane or Melbourne based

About the Job

In this outstanding newly created role, you will have a crucial part in delivering high quality service to our Managed Services customers. With no two days the same, you'll engage in a diverse range of tasks to maintain existing customer agreements, facilitate new ones, and collaborating with both internal and external stakeholders.

Key Responsibilities:

  • Providing excellent customer service through adherence to our Asset Management Service's delivery methodology.
  • Handling inbound/outbound telephonic & email inquiries promptly.
  • Coordinating end-to-end asset deployments and collections.
  • Managing stock coordination and lease contracts.
  • eCommerce portal coordination and testing.
  • Generating & sending reports on time to the customer and internal teams.
  • Developing strong relationships with stakeholders to ensure superior customer satisfaction.
  • Contributing to the development of innovative solutions to enhance our service delivery.

About You

  • Minimum 2 years' experience in service desk or related customer service roles.
  • Knowledge of PC hardware and components procurement.
  • Excellent communication skills with the ability to work autonomously.
  • Strong organisational and time management skills.
  • Customer-centric focus with meticulous attention to detail.
  • Prior experience in Asset Management or ServiceNow platform would be highly regarded.
  • Full training will be provided to the selected applicant.

Who is Data#3?

Voted HRD's Employer of Choice for the last 10 years and named one of Australia's Best Workplaces in Technology by Great Place To Work in 2024, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART).

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.

REF: KISH113179

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