Customer Service Specialist- PART TIME

2 weeks ago

Melbourne, Victoria, Australia Kinetic Full time $45,000 - $65,000 per year
Customer Experience Specialist – Part-Time - 19 hrs per week

Join Our Team and Make a Difference

Are you looking for a flexible part-time role that fits your lifestyle? Whether you're on a working visa, semi-retired, or a student seeking meaningful work, we have the perfect opportunity for you

We are seeking a Customer Experience Specialist to join our team working 19 hours per week. This role requires you to be available 1 weekend per month and normal weekly hrs will be spread across Mondays and Tuesdays (7.5 hours each day) and an additional 4-hour shift on your choice of Wednesday, Thursday, or Friday.

About the Role

As a Customer Experience Specialist, you will play a vital role in delivering outstanding customer service. You will be the first point of contact for inbound and outbound customer calls, managing enquiries, resolving complaints, and ensuring a seamless experience for our customers.

Your responsibilities will include:

  • Providing professional and empathetic customer service
  • Responding to customer and stakeholder requests efficiently
  • Conducting investigations into complaints
  • Identifying trends and working with internal teams to improve customer experience
  • Managing and maintaining key business systems
About You

We're looking for someone who:

  • Has strong communication skills and an empathetic approach
  • Enjoys problem-solving and can think on their feet
  • Is detail-oriented and tech-savvy (experience with CRM systems is a plus)
  • Works well independently and as part of a team
  • Can start immediately preferably but we will wait for the right person
Why Join Us?
  • Work-life balance – a structured part-time schedule that suits your needs
  • Welcoming team environment – be part of a supportive and dynamic workplace
  • Perfect for travellers on a working visa – gain local work experience while enjoying flexibility to explore Australia
  • Opportunity for diverse candidates – we welcome applications from those on a working visa, semi-retired professionals, and students seeking part-time work

If this sounds like the right fit for you, apply now to start your next career journey with us

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