Customer Service Specialist

2 days ago

Melbourne, Victoria, Australia APM Full time $60,000 - $80,000 per year

About The Role
At MyIntegra, our Customer Service Specialists are the heart of our customer experience. In this role, you'll respond to customer enquiries via phone, email, live chat, and SMS, delivering support that is professional, friendly, and timely. You'll help customers navigate the NDIS by clearly explaining Plan Management benefits and ensuring every customer feels heard, understood, and valued.

Key Responsibilities

  • Handle inbound and outbound enquiries across multiple channels with empathy and professionalism.
  • Clearly communicate NDIS requirements and the benefits of Plan Management in a clear and supportive manner.
  • Build trust and rapport with customers through open, compassionate communication.
  • Investigate and resolve customer issues by identifying the root causes, offering effective solutions, and following up to ensure satisfaction.
  • Maintain accurate and detailed records of all customer interactions for audit and compliance purposes.
  • Learn and apply NDIS Program Rules and internal procedures to deliver informed and effective support.
  • Use MyIntegra's systems and platforms (e.g., Salesforce/CRM) to manage enquiries and complete administrative tasks.

About You
To thrive in this role, you'll bring:

  • Experience as a customer service agent in a call centre, with active listening and call flow control.
  • Strong problem-solving skills and ability to build empathy and rapport.
  • Excellent verbal and written communication skills.
  • High attention to detail and focus on quality in documentation and interactions.
  • Time management skills in a fast-paced environment.
  • Ability to work independently and collaboratively.
  • Adaptability to change and willingness to take initiative and ask for guidance.
  • Familiarity with CRM systems like Salesforce and templated/scripted communications.
  • Understanding of NDIS and Code of Conduct requirements (Desirable)

About Us
MyIntegra is a registered NDIS provider offering Plan Management and Support Coordination across Australia. We empower people with disability to manage their plans confidently using secure tools and expert support. We are ISO 9001:2015 certified and proud members of Disability Intermediaries Australia (DIA).

What We Offer

  • Flexible hybrid work model (split between home and office).
  • Supportive, inclusive, and friendly team culture.
  • Opportunity to make a meaningful impact in the lives of people with disability.
  • Ongoing training, career development, and progression opportunities.
  • Access to a comprehensive Employee Assistance Program.
  • Discounts with major retailers and corporate health insurance rates.

Application Process
Apply through Seek with your résumé and cover letter. Successful applicants will undergo a NDIS Worker Screening Check and employment reference check. Costs for the NDIS screening will be reimbursed on your employment start date.

MyIntegra embraces diversity and is an equal opportunity employer. We welcome applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disability.

  • Admin/Customer Service

    1 week ago

    Melbourne, Victoria, Australia AUSTRALIAN SPECIALIST HUB Full time $45,000 - $60,000 per year

    About the roleThis is a JUNIOR ADMIN ROLE.Due to our significant growth we need we need an efficient and organised person to join our wonderful team. Supporting our team of medico-legal experts, your duties will include and won't be limited to:Nurturing positive connections with our valued referring clientsManaging the end-to-end referral and assessment...

  • Customer Service Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Great Southern Bank Full time

    Join to apply for the Customer Service Specialist role at Great Southern Bank1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Specialist role at Great Southern BankGet AI-powered advice on this job and more exclusive features.As our highly valued Customer Service Specialist based in Epping your role will provide support and...

  • Customer Service Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Great Southern Bank Full time

    Join to apply for the Customer Service Specialist role at Great Southern Bank1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Specialist role at Great Southern BankGet AI-powered advice on this job and more exclusive features.As our highly valued Customer Service Specialist based in Epping your role will provide support and...

  • Customer Service Specialist

    2 days ago

    Melbourne, Victoria, Australia SoilWorx Full time $60,000 - $80,000 per year

    Customer Service Specialist – Be the Voice of SoilworxYour Passion for Service Starts HereAre you a people person who thrives on creating outstanding customer experiences? Do you enjoy solving problems and making a real impact through your communication skills? If so, we'd love to welcome you to the SoilWorx teamAbout Us:SoilWorx is a dynamic, fast-growing...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Victoria, Australia PremiAir Freight Full time

    PremiAir Freight provided pay rangeThis range is provided by PremiAir Freight. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$60,000.00/yr - A$70,000.00/yrAbout us:At PremiAir Freight, we are not your typical freight broker. We are a premium service provider offering comprehensive supply...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Victoria, Australia PremiAir Freight Full time

    PremiAir Freight provided pay rangeThis range is provided by PremiAir Freight. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$60,000.00/yr - A$70,000.00/yrAbout us:At PremiAir Freight, we are not your typical freight broker. We are a premium service provider offering comprehensive supply...

  • Customer Service Specialist, Air

    4 days ago

    Melbourne, Victoria, Australia DSV Full time $60,000 - $90,000 per year

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 96216 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the...

  • Customer Service Specialist

    1 week ago

    Melbourne, Victoria, Australia Davey Water Products Pty Ltd Full time $60,000 - $90,000 per year

    For over 90 years, Davey Water Products has been dedicated to delivering solutions that protect and enhance lives. From healthy drinking water and fire protection to sparkling pools, spas, and efficient water systems for homes, farms, and businesses—we've built a reputation for reliability and innovation in water management.We're looking for a proactive...

  • Customer Service Specialist

    2 days ago

    Melbourne, Victoria, Australia efm Logistics Pty Ltd Full time $65,000 - $80,000 per year

    Competitive Salary: $65,000 - $70,000 + Super + BonusAt the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain...

  • Customer Service Specialist- PART TIME

    4 days ago

    Melbourne, Victoria, Australia Kinetic Full time $45,000 - $65,000 per year

    Customer Experience Specialist – Part-Time - 19 hrs per weekJoin Our Team and Make a DifferenceAre you looking for a flexible part-time role that fits your lifestyle? Whether you're on a working visa, semi-retired, or a student seeking meaningful work, we have the perfect opportunity for youWe are seeking a Customer Experience Specialist to join our team...