Assistant Front Office Manager
2 days ago
Job Description
We are seeking an enthusiastic and detail-oriented
Assistant Front Office Manager
to join our dynamic hospitality team. In this pivotal role, you will support the day-to-day operations of the front office while working closely with the Operations Manager to ensure a seamless and exceptional guest experience.
What will you be doing?
- Support the Operations Manager with scheduling, team development, and performance evaluations
- Oversee and manage front office financial procedures
- Collaborate with other departments to ensure seamless service delivery
- Monitor room occupancy and forecasts; align staffing rosters to optimize labour costs
- Respond promptly to guest enquiries and complaints
- Assist in training, onboarding, and performance reviews for front office staff
- Prepare and review daily operational and financial reports
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