Assistant Front Office Manager

2 days ago


Southbank, Victoria, Australia MERCURE IT Full time $60,000 - $80,000 per year

Job Description
We are seeking an enthusiastic and detail-oriented
Assistant Front Office Manager
to join our dynamic hospitality team. In this pivotal role, you will support the day-to-day operations of the front office while working closely with the Operations Manager to ensure a seamless and exceptional guest experience.

What will you be doing?

  • Support the Operations Manager with scheduling, team development, and performance evaluations
  • Oversee and manage front office financial procedures
  • Collaborate with other departments to ensure seamless service delivery
  • Monitor room occupancy and forecasts; align staffing rosters to optimize labour costs
  • Respond promptly to guest enquiries and complaints
  • Assist in training, onboarding, and performance reviews for front office staff
  • Prepare and review daily operational and financial reports


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