Team Leader

2 days ago

Southbank, Victoria, Australia MICM Full time

We're currently seeking a Receptionist Team Leaderto oversee our front-of-house operations and ensure an exceptional experience for every client who walks through our doors or connects with us online.

About the Role

  • Leading, mentoring, and motivating a professional reception team.
  • Setting high standards for customer service across the business.
  • Ensuring smooth day-to-day operations of the reception area.
  • Providing training, support, and coaching to ensure excellence in service delivery.
  • Managing client enquiries and feedback with professionalism and care.
  • Reviewing and improving front-of-house systems and procedures.

This is a hands-on leadership role — perfect for someone who leads by example, loves creating memorable first impressions, and thrives in a dynamic environment.

What You'll Bring

  • Previous experience leading a front office or customer service team.
  • Strong interpersonal skills with a polished, professional presentation.
  • Excellent communication and problem-solving abilities.
  • The confidence to guide and empower others.
  • High attention to detail and exceptional organisation skills.
  • A proactive and positive approach under pressure.
  • Proficiency in Microsoft 365 Suite.

(Real estate or property experience is advantageous, but not essential.)

Why MICM?

MICM is a wholly owned subsidiary of Central Equity Limited and is recognised as Melbourne's premier real estate agency for inner-city apartment living.

With over 30 years of experience, we proudly deliver a full suite of property services — Sales, Leasing, Property Management, Owners Corporation, Building Services, and Insurance.

  • We'll provide the training, support, and structure to help set you up to succeed
  • Working with a friendly and welcoming team
  • Be part of a leading real estate brand in Melbourne's CBD
  • A solid, organised, friendly and supportive team working environment
  • Monthly Corporate massage, Fortnightly Fruit delivered, St Ali Coffee in our Machines, a robust Wellbeing program and regular team building events / corporate functions.
  • Offices based in Southbank, close to public transport, shops, restaurants and cafes.
  • Open career pathways.
  • Access to internal systems training, industry best practices, and compliance updates.
  • 2 x yearly staff celebrations
  • Professional, well-equipped offices with dedicated staff amenities.

Sound like your next move?

Please click the'Apply' button to submit your resume and short cover letter outlining your experience and what makes you remarkable. 

To be eligible to apply for this role you must be legally permitted to work in Australia full time and successfully pass a police check.

All candidates applications will be considered and receive an outcome once it has been reviewed, we appreciate your patience and look forward to receiving your application.

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