Front Office Overnight Supervisor

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationAC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia, 3006

SchedulePart Time

Located Remotely?N

Position Type Non-Management

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest's stay, AC Hotels provides everything you need and nothing you don't. We put effort into the details and experiences that really matter. Flexible, open spaces. Purposeful design. Signature moments. No unwanted extras.

Be a part of our global family and work with like-minded people. To those cultural innovators, join us as a Front Office Overnight Supervisor today. Use your inner creativity and love for art, design, and culture to engage and inspire guests.

AC Hotel by Marriott Melbourne Southbank is seeking a pro-active, creative and responsible Front Office Overnight Supervisor to join our established and enthusiastic Front Office Overnight team

Position Summary

• Supervise the overnight front office, and wider hotel operation, supporting them with general operational tasks.
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations.
• Assist late arrival guests and early departing guests through the overnight check in and departure process.
• Assist guests with late night general enquiries, including general after-hours housekeeping requests, engaging and inspiring guests through each guest experience.
• Manage and coordinate the daily night pack reports.
• Manage hand overs between departments.
• Build and strengthen relationships with existing and new customers to enable future bookings.
• Take guest reservations and perform cash handling & credit card responsibilities.
• Oversee service standards whilst identifying and implementing improvement initiatives.
• Be a cultural innovator by providing motivation and support to our overnight front office staff.
• Plan and execute team building activities so associates feel part of the global family.

What we are looking for

• Experience with OPERA Cloud or similar.
• Previous experience working in an overnight Front Office team.
• An eye for detail, with a data detailed mindset.
• Ability to self-manage and coordinate tasks.
• Relevant experience in a similar supervisory role.
• Working rights in Australia.
• Enthusiastic to escalate and grow your career.
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.
• A true night owl - overnight shifts are from 11PM to 7AM.

Perks, Rewards, Motivations

• Exclusive GLOBAL staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends.
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month.
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group.
• Weekly staff meals.
• Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program.
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend.
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness.

AC Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.

Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.