Customer Service Officer

2 days ago

Macquarie Park New South Wales, Australia FUJIFILM Business Innovation Australia Full time $60,000 - $90,000 per year
  • Exciting opportunity to work autonomously & work in a close knit team
  • 12 Months Max Term opportunity
  • Encourage candidates from call centre/help desk backgrounds to apply

OUR STORY

FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values.

THE OPPORTUNITY

We have two exciting 12 Months Max Term opportunities for a Customer Service Officer to join our Billings and Collections team in North Ryde, Sydney. We are looking for proactive individuals who have a passion for customer service and will ensure the collection of accurate data in order to maintain revenue and achieve customer service excellence.

We employ a hybrid work set up with 2 days of option to work from home.

Key Responsibilities:


• Serve as the primary point of contact for customers, managing all account and administrative matters with a customer-centric approach via emails and phone.

• Conduct outbound calls and email follow-ups to ensure accurate meter readings, invoicing, and achievement of account targets.

• Collaborate with customers and internal teams to understand business needs and deliver tailored solutions, including contracts and consolidations.

• Maintain accurate customer records, manage account updates, and ensure timely capture of meter readings via phone, email, and online platforms.

• Handle inbound and outbound customer communications, resolving enquiries promptly and professionally.

• Identify and resolve potential issues with meter data, ensuring smooth account operations and customer satisfaction.

Skills & Qualifications


• Intermediate to advance expertise in Microsoft Excel (including experience using spreadsheets, pivot and vlook up)

• Ability to communicate effectively with excellent problem-solving and troubleshooting skills

• A team player who enjoys working in a collaborative environment. 

•  Previous experience in invoicing will be desirable

BENEFITS:


• In house training and development and Generous Educational Assistance policy.

• Diverse Career Development opportunities.

• Employee Discounts through our "Gold Pass" rewards platform.

• Income Protection and Life Insurance.

• Salary Packaging & Novated Leasing available.

OUR COMMITMENT

Diversity & Inclusion

Respecting diversity is the foundation of everything that we do at FBAU.

This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.

Vaccination Policy

The (FBAU) COVID-19 Vaccination Policy requires employees to be fully vaccinated against COVID-19. Appropriate evidence that you are fully vaccinated against COVID-19 must be provided upon commencement with FBAU

If this sounds like the role for you please click the below "Apply Now" button and kickstart your application.

For further info you can also contact our Talent Acquisition team

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