General Operations Manager

Hi, we're Optitec. A small, energetic and well-regarded company in the caravan accessories industry. Our hero product is the Optimover, a motorised jockey wheel that parks caravans, boats and trailers. It's been on the market for ten years and is owned and loved by thousands of Australians.

Quality products, expert advice, trusting partnerships and good-humoured fun are all at our core. Whether it's at our warehouse, online, at caravan shows or through our distribution partners, we are committed to providing exceptional service to caravan, boat and outdoor enthusiasts.

About the Role:We are expanding through the introduction of new products and moving to new markets internationally. With growth on the horizon, we're seeking a hands-on and versatile general manager to help drive the business alongside the business owners (a husband and wife team), including managing business operations, sales growth and customer service within Australia.

You will be an extension of the business owners in delivering expert advice and first-class service to consumers and retail partners. Advising prospective customers looking to buy, providing product support to existing customers and managing the associated administration tasks will be your core day to day activities.

You'll additionally lead Optitec's presence at approximately 8-10 caravan shows per year. This will involve face-to-face sales, managing show logistics and travelling to metro and regional destinations around Australia.

Our products are stored and distributed by a third-party logistics firm, so warehouse tasks are minimal. However, you will occasionally break out the elbow grease when assisting customers with product repairs - full training will be provided.

This role has tremendous breadth and will equally provide tremendous flexibility to the right candidate as part of a small and dynamic business.

Key Responsibilities:

• Sales & Customer Service: Assist customers in-store, over the phone, and online with product selection, inquiries and product support.
• Growth Initiatives: Support the owners with key growth initiatives eg. introduce new products or categories, engage dealerships
• Caravan Shows & Events: Represent the company at caravan and outdoor shows, engaging with customers and showcasing products.
• Customer Demonstrations: Demonstrating the product to customers at the warehouse, caravan shows and sometimes at customer locations.
• Basic Mechanical Repairs: Perform minor repairs on caravan accessories.
• Administration: Process orders and assist with general office duties.

About YouPerhaps you previously owned a small business or have been in general management for years but are interested in semi-retirement? Perhaps you are looking for a steady income along with time to develop your own new business venture or hobbies? Or perhaps you are looking for a full time, consistent income that's away from the 9-5 office environment? Whatever your reason for wanting a flexible and autonomous role, we'd love to hear from you.

Here's what we're hoping you'll bring to us;

• You value friendly and prompt service as much as we do. You can build rapport with people quickly and have a strong work history in sales and service that has led to outstanding communication skills.
• You are authentic and confident in your approach to sales.
• You don't shy away from hands-on labour and equally, you're competent with computers and online administration tasks.
• You love the opportunity to work autonomously, use your initiative and multi-task with ease.
• While you'll have a stellar work history, we care more about who you are. You'll be an outdoors enthusiast who is charismatic, reliable and collaborative.
• You are willing and able to travel to caravan shows several times a year, predominantly in late summer and autumn.
• A valid driver's licence is required.
• Experience working with or owning either caravans or boats is a bonus

What We Offer:

• Genuinely flexible work arrangements and a commitment to building this role around your lifestyle goals on either a part-time or full-time basis.
• A friendly, collaborative and no-ego environment.

If you love the caravan lifestyle and want to be part of a dynamic business, we'd love to hear from you Apply today by sending your resume and a short cover letter to