Service Coordinator

1 day ago

Toowoomba, Queensland, Australia Healthy Life Community Services Full time $70,000 - $120,000 per year

Service Coordinator – Disability Services

Location: Primarily work from home with regular travel required for site visits. Candidate must be based within a reasonable travel distance from Toowoomba.

Employment Type: Full-time

Reports to: Operations Manager

Are you passionate about empowering people with disability to live their best lives? Do you thrive in a leadership role where no two days are the same? We are seeking a dedicated Service Coordinator (SC) to join our team and play a pivotal role in delivering high-quality, person-centred support.

About the Role

The Service Coordinator is a vital operational role, responsible for ensuring the seamless delivery of supports to participants. Acting as the key link between participants, families, support workers, and stakeholders, the SC oversees day-to-day service delivery, provides leadership to frontline staff, and ensures supports are aligned with participant goals, NDIS plans, and organisational standards.

You will:

· Oversee and coordinate participant supports, ensuring quality and consistency.

· Act as the primary point of contact for participants, families, and stakeholders.

· Supervise, and mentor Support Workers, fostering a positive team culture.

· Facilitate smooth onboarding of new participants and staff.

· Ensure compliance with NDIS Practice Standards, organisational policies, and reporting requirements.

· Respond to emerging service needs and participate in the on-call roster.

About You

We are looking for a motivated and compassionate leader who can balance operational priorities with a genuine commitment to participant outcomes. You will be organised, proactive, and confident in managing relationships with a wide range of people.

Essential:

· Certificate IV or higher in Disability, Community Services, Social Work, Psychology, or related field.

· Demonstrated experience in disability, community, aged care, or home care services.

· Strong leadership skills with the ability to support and motivate frontline staff.

· Excellent communication and interpersonal skills.

· High level of organisation, problem-solving, and conflict resolution abilities.

· Proficiency in Microsoft Office and ability to learn new systems.

· Current Driver Licence, NDIS Worker Screening Check, Blue Card, First Aid & CPR.

Desirable:

· Diploma or Bachelor's qualification in a related field.

· Experience with NDIS service coordination and participant management systems (Visual Care advantageous).

· Knowledge of the SCHADS Award and rostering environments.

Why Join Us?

· Make a real difference in the lives of people with disability.

· Supportive team culture with opportunities for professional growth.

· Ongoing training and development.

· Opportunity to contribute to innovative, participant-centred service delivery.

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