Service Quality Coordinator

6 days ago

Toowoomba, Queensland, Australia Auscoil Full time $90,000 - $120,000 per year

Service Quality Coordinator / QA-QC Coordinator

AUSCOIL is an Australian owned oil and gas well services company. With our head office in Brisbane and operations out of Toowoomba, we provide a wide range of efficient well intervention, production enhancement, cementing and coiled tubing services to numerous oil and gas operating companies. We are a specialist team and have built a reputation on safety, efficiency, reliability, and innovation, which include the development and implementation of new technologies.

What are we looking for?

AUSCOIL is seeking a proactive, accountable and detail-oriented Service Quality Coordinator / QA-QC Coordinator to take ownership, manage and improve all aspects of service delivery. This role ensures our operations consistently meet the highest standards of quality, safety, and client satisfaction.  Reporting directly to the HSEQ Manager, this role could either be open to candidates who want to work out of either Toowoomba or in Brisbane.

Responsibilities of the role

  • Coordinate and monitor service delivery events to ensure compliance with Auscoil standards and client expectations.
  • Lead and document Non-Conformance Report (NCR) investigations, including root cause analysis and development of remedial work plans.
  • Manage service quality investigations, alerts, and continuous improvement initiatives.
  • Oversee client reporting related to service delivery events, NCRs, complaints, and corrective actions.
  • Collaborate with the HSEQ Manager, Operations Manager, and Engineering Manager on process implementation and improvements.
  • Ensure organizational familiarity and awareness of QA/QC processes to capture the required data and measurements for learning and adjustments.
  • Consult and collaborate with engineering and operations teams to embed service quality learnings into procedures and practices.
  • Maintain accurate service quality documentation, records, and audit trails.
  • Conduct audits, inspections, and performance reviews to verify compliance with regulatory and client requirements.
  • Provide training and support to field crews and supervisors on QA/QC practices and procedures.
  • When required, assist with tenders by providing service quality input and documentation.

What experience should you have?

  • Experience in oilfield services, energy, or heavy industrial operations.
  • Solid understanding of QA/QC systems, NCR processes, and service quality management.
  • Strong skills in investigation, reporting, and stakeholder communication.
  • Analytical and problem-solving mindset, with attention to detail.
  • Proficient in documentation, data management, and client correspondence.

What we offer

  • Play a pivotal role in strengthening service quality and client trust.
  • Join a team committed to safety, reliability, and performance excellence.
  • Join a no blame supportive and innovate team.

Please note, at this stage only candidates who currently reside in and have full working rights in Australia can be considered for this position.

If you are interested in a career with AUSCOIL, believe you fit the above criteria please submit your resume today

  • Coordinator - Operational Services

    3 days ago

    Toowoomba, Queensland, Australia Darling Downs Hospital & Health Service Full time $90,000 - $120,000 per year

    What your day will look like….You'll be at the heart of hospital operations, guiding a team of operational staff to deliver seamless, high-quality services that support patient care. Your day will involve making decisions that keep things running smoothly—from coordinating work schedules and supervising service delivery, to ensuring compliance with...

  • Specialised SIL Service Coordinator

    4 days ago

    Toowoomba, Queensland, Australia For Care Full time $75,000 - $90,000 per year

    Specialist Service Coordinator – NDIS (SIL & Community Access)Location: ToowoombaWork Type: Full TimeIndustry: Community Services & Development / Disability ServicesCompany: For Care (Part of For Life Group)About UsFor Care is a values-driven NDIS service provider committed to delivering high-quality, person-centred support to people living with...

  • Field Service Coordinator

    4 days ago

    Toowoomba, Queensland, Australia Coldshield Full time $60,000 - $80,000 per year

    Who we are: Coldshield is a leading manufacturer and supplier of industrial door products throughout Australia since 1985. Coldshield is an Australian-owned family business that truly believes in excellent customer service. Teamwork and collaboration are key to our continued growth. We steadfastly commit to our people and to building a culture around a...

  • Hotel Services Coordinator

    4 days ago

    Toowoomba, Queensland, Australia Anglicare SQ Full time $60,000 - $80,000 per year

    At Anglicare SQ, we believe everyone has a story. With a 150-year heritage, we exist for individuals of all life stages who may be experiencing challenges or entering a new phase of life. Our skilled team deliver a breadth of care-based services, across a vast geographic footprint, and in many types of locations. When you join our team you will see how our...

  • Assistant Coordinator Home Care

    4 days ago

    Toowoomba, Queensland, Australia Darling Downs Hospital & Health Service Full time $60,000 - $80,000 per year

    What your day will look like….You'll be at the heart of coordinating care—balancing rosters, tracking service hours, and ensuring our Home Care Workers are supported and scheduled efficiently. Your day will be a blend of meaningful interactions: liaising with clients and carers to understand their evolving needs, collaborating with internal teams to...

  • Accommodation Coordinator

    2 weeks ago

    Toowoomba, Queensland, Australia Darling Downs Hospital and Health Service Full time $60,000 - $90,000 per year

    Join a team that's shaping the future of healthcare support in Toowoomba. As an Accommodation Coordinator, you'll play a vital role in helping our hospitals attract and retain top talent by delivering smart, compassionate accommodation solutions that make people feel at home from day one. If you thrive on meaningful work, strategic thinking, and human...

  • Coordinator - Operational Services, Queensland Health

    4 days ago

    Toowoomba, Queensland, Australia Department of Health - Queensland Full time $60,000 - $100,000 per year

    Are you a confident, solutions-focused leader ready to make a meaningful impact every day? Darling Downs Health is seeking a dedicated Coordinator – Operational Services to join our team at Kingaroy Health Service. In this pivotal role, you'll lead essential services—cleaning, porterage, linen, and waste management—ensuring the highest standards of...

  • Senior Service Coordinator

    2 weeks ago

    Toowoomba, Queensland, Australia Queensland Corrective Services Full time

    About the role Correctional centres are responsible for the delivery of custodial services across Queensland. People in custody are supervised in either high or low security correctional centres. High security centres provide for the management of adult prisoners held in secure custody correctional centres across Queensland. Within the context of the...

  • Senior Service Coordinator

    2 weeks ago

    Toowoomba, Queensland, Australia Queensland Corrective Services Full time

    About the roleCorrectional centres are responsible for the delivery of custodial services across Queensland. People in custody are supervised in either high or low security correctional centres. High security centres provide for the management of adult prisoners held in secure custody correctional centres across Queensland.Within the context of the role...

  • Coordinator - Gabbinbar

    3 weeks ago

    Toowoomba, Queensland, Australia YMCA Queensland Full time

    OverviewThe Y Queensland stand together with all people regardless of age, gender, ethnicity or belief. We are currently recruiting for a Coordinator on a full-time basis, 38 hours per week to join our team at YMCA Gabbinbar Outside School Hours Care (OSHC) Service located in Centenary Heights.About The RoleIn this position, you will be responsible for the...