Client Services Officer
1 week ago
Calvary Home Care
Based in our Deakin Office, ACT
Fixed term position - 6 Months
Progress with purpose at one of Australia's largest health care providers
Get ahead with salary packaging, benefits and professional development in a supportive team environment
About the role
The purpose of the Client Services Officer is to co-ordinate all inbound enquiries and ensure efficient and accurate rostering for Calvary Home Care (CHC) in their service centre. Primarily, the role will deliver a high level of customer service, giving employees, clients and their families a prompt, positive, respectful and well informed experience upon each CHC interaction. The Client Services Officer will strive to resolve each interaction in the first instance and, in instances where this isn't possible, provide a timely, detailed and consistent handover to the appropriate area of the business.
Performance of the Client Services Officer is measured through: rostering KPIs, call handling efficiency (including hitting targets, low abandon rates and on-hold times), customer satisfaction levels, capturing & categorising enquiry types and the rate of enquiries resolved first time
About you
Rostering experience
Experience in Community and Aged Care sector
A problem-solving style with the ability to troubleshoot and be solutions focused
Strong digital literacy and data entry skills and proficiency in using telephony software, and database programs
A passion for helping people in need
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
Your benefits:
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you
As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.
Please note the following:
As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
-
Client Services Officer
1 day ago
Deakin, Australia Calvary Full timeCalvary Home Care Based in our Deakin Office, ACT Fixed term position - 6 Months Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment About the role The purpose of the Client Services Officer is to co-ordinate all inbound enquiries...
-
Administration Officer
5 days ago
Deakin ACT, Australia Calvary Full time $60,000 - $80,000 per yearCalvary Home Care Deakin, ACTPart TimeAbout the roleWe're looking for an organised and reliable team player to join our team in an Administration Officer position. In this role, you'll be responsible for general administrative duties and managing changes to keep things running smoothly.If you're someone who thrives in a fast-paced environment and enjoys...
-
Supply Officer
2 weeks ago
Deakin ACT, Australia Calvary Full time $60,000 - $90,000 per yearSupply Officer - Casual Position- Calvary John James Private Hospital- DeakinProgress with purpose at one of Australia's largest health care providersGet ahead with salary packaging, benefits and professional development in a supportive team environmentAbout the roleThe Supply Officer role is responsible for replenishing of stock in Medical Wards and...
-
Customer Service Consultant
24 hours ago
Deakin, Australia CLS Capital Link Services Pty Ltd Full timeIf you work well under pressure, have a high level of self-motivation and initiative, and are service and sales focused, this is the position for you. On the job training will be provided to the right person. **Job duties and responsibilities include**: - Review, filling and amending client documents to ensure acceptance by relevant organisations - Preparing...
-
Domestic Services Officer
24 hours ago
Deakin, Australia Calvary Full timeMake a difference at one of Australia’s leading health care providers Generous salary packaging benefits, ongoing professional development and supportive team environment Excellent Salary packaging options and discounted membership On site Parking Uniforms provided Various roles with the catering and housekeeping department About the role The hospitality...
-
Administration Officer
5 days ago
Deakin, Australia Calvary Full timeProgress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment About the role The Patient Services Officer provides efficient clerical services to the hospital. The role supports front line patient services and to be successful in this role,...
-
Administration Officer
2 weeks ago
Deakin, Australian Capital Territory, Australia Calvary John James Hospital Full time $60,000 - $80,000 per yearAdministration Officer role at Calvary John James- Deakin, ACTProgress with purpose at one of Australia's largest health care providersGet ahead with salary packaging, benefits and professional development in a supportive team environmentAbout the roleThe Patient Services Officer provides efficient clerical services to the hospital. The role supports...
-
Deakin, Australian Capital Territory, Australia Canberra Health Services Full time $89,134 - $106,625 per yearEmployment Type: 2 x Full-time, Temporary, 6-10-month contracts with possibility of extension and/ or permanency.Classification: Health Professional Level 2 (PN 25520, 25521)Salary: $89,134 - $106,625 (Plus 12% Super)Location: The Canberra Hospital, Garran ACTSection: Acute Allied Health Services - NutritionClosing Date: 6 October 2025Competitive pay rates...
-
Service Desk Officer
1 day ago
Deakin, Australia Royal Australian Mint Full timeClosing date: 09/07/2025 - **Non-Ongoing**: - **$86,716 - $91,809 (APS 5) + 15.4% superannuation**: - **Full Time Position** **About the Mint** The Royal Australian Mint (‘Mint) makes coins and other minted products to serve the needs of the Australian Economy, foreign countries, investors and collectors. We are stewards of a thriving National...
-
Library Services Officer
16 hours ago
Canberra ACT, Australia Australian National University Full timeClassification: ANU Officer 4 (Administration)Salary package: $77,379 - $83,716 per annum plus 17% superannuationTerms: Full time, ContinuingThe PositionThe Australian National University Library is seeking a Library Services Officer to support the delivery of library services across the University. Working within the Client Services team, the role involves...