Client Services Officer

2 days ago

Deakin, Australia Calvary Full time

Calvary Home Care
Based in our Deakin Office, ACT
Fixed term position - 6 Months
Progress with purpose at one of Australia’s largest health care providers
Get ahead with salary packaging, benefits and professional development in a supportive team environment
About the role
The purpose of the Client Services Officer is to co-ordinate all inbound enquiries and ensure efficient and accurate rostering for Calvary Home Care (CHC) in their service centre. Primarily, the role will deliver a high level of customer service, giving employees, clients and their families a prompt, positive, respectful and well informed experience upon each CHC interaction. The Client Services Officer will strive to resolve each interaction in the first instance and, in instances where this isn’t possible, provide a timely, detailed and consistent handover to the appropriate area of the business.
Performance of the Client Services Officer is measured through: rostering KPIs, call handling efficiency (including hitting targets, low abandon rates and on-hold times), customer satisfaction levels, capturing & categorising enquiry types and the rate of enquiries resolved first time
About you
Rostering experience
Experience in Community and Aged Care sector
A problem-solving style with the ability to troubleshoot and be solutions focused
Strong digital literacy and data entry skills and proficiency in using telephony software, and database programs
A passion for helping people in need
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
**Your benefits**:
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you
**Please note the following**:

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