Client Services Officer

1 day ago


Deakin, Australia Calvary Full time

Calvary Home Care
Based in our Deakin Office, ACT
Fixed term position - 6 Months
Progress with purpose at one of Australia’s largest health care providers
Get ahead with salary packaging, benefits and professional development in a supportive team environment
About the role
The purpose of the Client Services Officer is to co-ordinate all inbound enquiries and ensure efficient and accurate rostering for Calvary Home Care (CHC) in their service centre. Primarily, the role will deliver a high level of customer service, giving employees, clients and their families a prompt, positive, respectful and well informed experience upon each CHC interaction. The Client Services Officer will strive to resolve each interaction in the first instance and, in instances where this isn’t possible, provide a timely, detailed and consistent handover to the appropriate area of the business.
Performance of the Client Services Officer is measured through: rostering KPIs, call handling efficiency (including hitting targets, low abandon rates and on-hold times), customer satisfaction levels, capturing & categorising enquiry types and the rate of enquiries resolved first time
About you
Rostering experience
Experience in Community and Aged Care sector
A problem-solving style with the ability to troubleshoot and be solutions focused
Strong digital literacy and data entry skills and proficiency in using telephony software, and database programs
A passion for helping people in need
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
**Your benefits**:
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you
**Please note the following**:



  • Deakin ACT, Australia Calvary Full time $60,000 - $80,000 per year

    Calvary Home CareBased in our Deakin Office, ACTFixed term position - 6 MonthsProgress with purpose at one of Australia's largest health care providersGet ahead with salary packaging, benefits and professional development in a supportive team environmentAbout the roleThe purpose of the Client Services Officer is to co-ordinate all inbound enquiries and...


  • Deakin, Australia CLS Capital Link Services Pty Ltd Full time

    If you work well under pressure, have a high level of self-motivation and initiative, and are service and sales focused, this is the position for you. On the job training will be provided to the right person. **Job duties and responsibilities include**: - Review, filling and amending client documents to ensure acceptance by relevant organisations - Preparing...


  • Deakin, Australia Calvary Full time

    Make a difference at one of Australia’s leading health care providers Generous salary packaging benefits, ongoing professional development and supportive team environment Excellent Salary packaging options and discounted membership On site Parking Uniforms provided Various roles with the catering and housekeeping department About the role The hospitality...


  • Deakin, Australia Calvary Full time

    Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment About the role The Patient Services Officer provides efficient clerical services to the hospital. The role supports front line patient services and to be successful in this role,...


  • Deakin, Australian Capital Territory, Australia Calvary John James Hospital Full time $60,000 - $80,000 per year

    Administration Officer role at Calvary John James- Deakin, ACTProgress with purpose at one of Australia's largest health care providersGet ahead with salary packaging, benefits and professional development in a supportive team environmentAbout the roleThe Patient Services Officer provides efficient clerical services to the hospital.  The role supports...


  • Deakin, Australian Capital Territory, Australia Canberra Health Services Full time $89,134 - $106,625 per year

    Employment Type: 2 x Full-time, Temporary, 6-10-month contracts with possibility of extension and/ or permanency.Classification: Health Professional Level 2 (PN 25520, 25521)Salary: $89,134 - $106,625 (Plus 12% Super)Location: The Canberra Hospital, Garran ACTSection: Acute Allied Health Services - NutritionClosing Date: 6 October 2025Competitive pay rates...


  • Deakin, Australia Royal Australian Mint Full time

    Closing date: 09/07/2025 - **Non-Ongoing**: - **$86,716 - $91,809 (APS 5) + 15.4% superannuation**: - **Full Time Position** **About the Mint** The Royal Australian Mint (‘Mint) makes coins and other minted products to serve the needs of the Australian Economy, foreign countries, investors and collectors. We are stewards of a thriving National...


  • Deakin, Australia Uniting Full time

    **About the Opportunity** The Rostering Coordinator is responsible for connecting our Home and Community care clients and support workers, through the delivery of high quality referral, intake and rostering support. This is a vital role that improves the quality of our services and employment experience by supporting and working with our stakeholders. This...


  • Deakin, Australia IPAR Full time

    Company Description IPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it's through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and every individual. We work with our clients to identify...


  • Deakin, Australia Calvary Full time

    Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Casual role at Calvary John James - Deakin, ACT! About the role The Patient Services Officer provides efficient clerical services to the hospital. The role supports front line...