Administrative Officer

The Parkville Youth Mental Health and Wellbeing Service (PYMHWS) provides dedicated mental health care to young people aged 12-25 in Melbourne's north and west, along with their families, carers, supporters and kin.

Operating at sites across Melbourne's north and west PYMHWS is Victoria's first standalone public mental health service built exclusively around young people's needs.

This means every decision – from the front desk to the boardroom – centres on what young people need.

Working in partnership with Orygen, PYMHWS combines world-leading research, clinical excellence and dedicated governance to deliver seamless, person-centred care. Our singular focus on youth means we're not just providing mental health care - we're reimagining how it's experienced, accessed, and delivered.

Building on Orygen's pioneering legacy, PYMHWS will maintain clinical excellence while Orygen continues as an essential partner providing research and innovation.

For more information, visit
Administration Officer – HOPE & Continuing Care Team
Parkville Youth Mental Health and Wellbeing Service (PYMHWS)
Permanent Ongoing | Full-Time 1.0 EFT |

Parkville
Provide professional customer focused care whilst supporting effective clinical operations.

• Join Victoria's newest Public Mental Health Service dedicated to youth
• Permanent Ongoing | Full-Time 1.0 EFT | Parkville based
• Salary Packaging | Monthly ADOs | Wellbeing and EAP programs

About Us
Parkville Youth Mental Health and Wellbeing Service (PYMHWS)
is Victoria's newest public mental health service dedicated to the care of young people aged 12 to 25 experiencing complex mental health challenges.

PYMHWS is leading a bold and values-driven transformation in youth mental health care across Melbourne's north and west. We exist to walk alongside young people, their families, carers, supporters and kin delivering care that is accessible, inclusive, developmentally appropriate, evidence-informed, and grounded in lived experience. Our service model is shaped by the voices of young people and their communities, and underpinned by a commitment to safety, equity, and continuous learning.

At PYMHWS, we are working with our community and partners to build in a future where all young people can access world-class mental health support, close to home. As we grow, we are looking for passionate, skilled, and visionary professionals to join us in shaping a new era of youth mental health in Victoria.

The Opportunity
The role of the Administrative Officer is to deliver a professional and caring customer focused service, often as the first point of contact and communication for patients, their families and visitors, involving face to face contact as well as telephone contact.

The role supports both the Continuing Care Team and The Hospital post Suicide Engagement service (HOPE).

Our service is made up of compassionate, curious, and committed people. As we continue to grow, we are looking for an experienced administrator to liaise with clinical, medical and ancillary staff, hospital departments, patients and their significant others, and the general public.

Why Join PYMHWS?

• Be part of building a legacy for youth mental health in Victoria
• Work alongside passionate, visionary leaders in a values-led organisation
• Salary packaging options, up to $11,600 tax free earnings
• Monthly ADOs (accrued days off)
• Flexible working arrangements including remote work options where possible
• Employee wellbeing focused, access to EAP
• Flexible, inclusive, and supportive workplace culture
• Opportunities for professional growth and development

PYMHWS stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.

About The Role
The Administration Officer will provide general administration, reception, switchboard and medical records services at the Continuing Care Team campuses.

Support administrative clinical support to the continuing care teams and HOPE program. This includes key tasks such as database management, data entry, management of petty cash, fleet systems and procurement.

What You'll Do

• Communicate effectively with staff, patients and the public in the process of performing duties
• Provide medical record support including compilation of files, scanning of files, updating of electronic records, in accordance with organisational guidelines, policies and procedures
• Collaborate effectively within a multidisciplinary team to foster a culture of caring, teamwork, and continuous service improvement

About You
An administration officer experienced in reception and health administration.

Familiarity with health systems including EPIC, IPM and CMI

Relevant experience and qualifications (see position description for details)

Excellent communication, organisation, and leadership skills

Motivated by youth-focused, inclusive, and recovery-oriented care

Ready to Make a Difference?
If you're looking to be part of something truly meaningful—we'd love to hear from you.

For a confidential discussion, contact
Ann Pratt or Tina Younan on
Interested applicants are encouraged to apply as soon as possible. Recruitment is ongoing, with interviews commencing as soon as suitable candidates are received. Advertising may cease prior to the closing date.
Please APPLY NOW.
To view the full position description, please visit our careers page -

All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.