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Customer Service consultant

2 weeks ago

Rydalmere, New South Wales, Australia Chubb Fire & Security Full time $65,000 per year

Join Our Team as a Customer Service Champion

Are you a master of making someone's day? Do you enjoy talking with our elderly community? Do you have a knack for turning frowns upside down? If you answered "yes" with a smile, then we've got the perfect role for you at our call center

Who We Are
At VitalCALL, we're on a mission to delight our customers with every interaction. We believe that great service starts with a great team, and that's where you come in We're a friendly bunch who love helping others, and we're excited to welcome a new champion to our ranks.

What You'll Do
Save the Day: Be the hero our customers need by answering their queries and providing top-notch and warm support over the phone.

Spread Positivity: Turn challenging situations into positive experiences.

Solve Mysteries: Channel your inner detective to resolve customer issues quickly and efficiently.

Be a Team Player: Collaborate with your fellow heroes to ensure our customers receive the best service possible.

  • High volume Inbound, Outbound calls and Email requests
  • AUS and NZ account management and customer enquiries
  • Revenue leakage and finance projects to increase revenue per month
  • Monthly Direct Debit updates and collecting outstanding payments
  • Assistance with internal customer request queues and online enquiries

What We're Looking For
Super Communication Skills

Empathy in Spades

Problem-Solving Powers

Energy and Enthusiasm

Why Join Us?

Work alongside a group of talented, supportive, and fun individuals who love what they do. We're committed to your professional development and will help you reach your career goals.

  • Monday to Friday role with overtime opportunities (weekdays and weekends)
  • Shifts between 8am-5pm
  • $65,000k per annum plus super
  • Weekly pay
  • Monthly birthday lunches celebrated in office

Additional Information
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

BR-CB