Emergency Response Operator

Customer Service Operator - Emergency Response

VitalCALL - Emergency Response

Full time, Permanent Position

Rydalmere Location

Wanting to join a team where what you do matters and is rewarding to all who you interact with.. While aligning yourself with the globally recognised organisation specialising within their monitoring solutions sector? We want to hear from you

The Opportunity:

VitalCALL, who supply medical alarm devices, is seeking Customer Service Operators for its Emergency monitoring call centre in Rydalmere, which operates 7 days a week 24/7 to cater to it's device users. The successful candidate will be responsible for contacting customers when their help button is pressed. You will need to ascertain whether assistance is required, liaise with the Ambulance service and notify family members.

This dynamic and busy role will utilise your communication and customer service experience and offers a rewarding career opportunity as you are helping in difficult situations.

Your enthusiasm, consideration, and ability to connect to people will be key strengths, ensuring you are comfortable in working with a range of people, especially in emergency situations, to provide support and guidance.

In this engaging role no two days will be the same and you will be required to think on your feet. The role will be office based, and shift work will be a rotating roster in line with team requirements.

You will contribute by:

• Providing first response to our customers when they are in need
• Being a team player that cares about our customers and understands the importance of the service that VitalCALL provides
• Provide a timely and accurate response in line with company procedures
• Provide reassurance and peace of mind to both our customers and their family members
• Notify the ambulance services and communicate critical emergency details
• Working with and supporting different areas within the business, including our Customer Service team.

Experience and Knowledge Requirements:

• Customer service with excellent communication and listening skills
• Call centre and/or inbound/outbound phone experience
• Computer literacy with good typing skills
• Shift work experience will be a bonus
• Adhering to Standard Works, Standard Operating Procedures or/and Work Instructions
• National Police clearance or the ability to obtain and maintain
• Medical clearance
• First Aid qualified and/or the ability to obtain and maintain
• Maintaining a reputation for caring and professional service to clients and their associated contacts

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background

Información adicional

Sobre nosotros, nuestra cultura y lo que podemos ofrecerle

Fundada hace más de 200 años, Chubb Fire & Security es una empresa global cuya motivación reside en mantener a las personas y al mundo seguros. Proporcionamos sistemas, equipos y servicios esenciales, desde vigilancia CCTV digital y alarmas contra intrusos, hasta sistemas de detección y extinción de incendios. Nuestra completa variedad de productos y servicios innovadores satisface las necesidades de una amplia gama de clientes, desde negocios independientes locales hasta muchas de las empresas del FTSE 100.

Creemos que ofrecemos una cultura laboral única, donde usted es tan importante para nosotros como nuestros clientes, y queremos que eso sea lo que sienta cada día. Estamos orgullosos de facilitar una formación extensa a todos nuestros nuevos asesores, prestándoles un apoyo total y permitiéndoles prosperar en sus nuevos puestos y más allá, con oportunidades continuas de desarrollo profesional a lo largo de su trayectoria profesional con nosotros.