Lodgement Consultant – Fleet Motor Claims

4 days ago

Melbourne Victoria Australia Solvd Group Australia Pty Full time $50,000 - $70,000 per year

About the team and role

Our Fleet team helps businesses get their vehicles back on the road after an accident, quickly and with as little hassle as possible. We work with some of the country's biggest fleet and leasing operators, managing everything from the moment a claim is lodged, through to repairs, replacement vehicles, settlements, and recoveries.

We're the team that drivers turn to when things go wrong. We make the process smooth, simple, and stress-free. As a Lodgement Consultant, you'll be the friendly first point of contact, helping kick off the claims journey and making sure everything starts off on the right foot.

What you'll be doing

  • Taking inbound calls and helping drivers lodge accident claims
  • Gathering and entering accurate details into our system
  • Providing clear, friendly updates to customers and fleet managers
  • Working closely with internal teams to keep claims moving
  • Helping reduce downtime for vehicles and support drivers through the process

What we're looking for

You don't need insurance experience; we'll teach you everything you need to know. What matters most is your attitude and communication skills.

  • Great customer service skills and a friendly phone manner
  • Strong attention to detail
  • Comfortable using technology and learning new systems
  • A team player who's organised and reliable
  • Keen to learn and grow in a supportive environment

What's in it for you

  • Comprehensive on-the-job training to build your confidence in handling customer enquiries, resolving issues, and navigating our systems
  • A supportive team environment that values learning, collaboration, and growth
  • Initial 2-3 week training period on-site, from there we offer a hybrid working model with 2–3 days per week in our Melbourne CBD office
  • Opportunities to develop your career in the insurance industry
  • Regular team check-ins, coaching, and ongoing development
  • A workplace that values diversity, inclusion, and a positive team culture
  • Health and financial wellbeing support, additional leave options, and a range of perks and discounts on everyday essentials

Solvd Australia is proud to be an equal opportunity employer.

We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from people of all backgrounds and identities, and we do not discriminate based on race, religion, ethnicity, national origin, gender identity or expression, sexual orientation, age, marital status, or disability. We believe that diverse perspectives drive innovation and better outcomes, and we actively foster a culture of inclusion where differences are celebrated, and everyone has equal access to opportunities. If you require adjustments to the recruitment process or the role to support your application, please let us know, we're here to help.

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