Motor Claims Consultant

2 days ago

Melbourne Eastern Suburbs, Australia HAYS Full time

Permanent Full Time Motor Claims Consultant opportunity with one of Australia's largest insurer

**Your new company**
A large insurance organisation with well-known and reputable brands are seeking Motor Claims Consultants who share the same values in customer service to join their team

**Your new role**
- Accurately lodge and record customer claims to mitigate risk of leakage (compliance).
- Deliver performance against business Key Performance Indicators.
- Taking ownership on every call and being accountable for outcomes.
- Address and resolve customer complaints associated with the claims function, within agreed timeframes.
- Provide an effortless claims and customer experience for our customers measured through customer survey results, verbatim feedback, and Quality Listening.

**What you'll need to succeed**
- Proven customer service experience.
- Previous experience in insurance is desirable but not essential.
- Demonstrate sound computer and literacy skills.
- Well-developed interpersonal and communication skills.
- Ability to build rapport and establish relationships.
- Ability to prioritise and manage time effectively

**What you'll get in return**
You’ll be working as part of a vibrant team on a hybrid basis, quality training to equip you for the job, competitive pay, and opportunity to turn as a permanent staff at the end of the contract.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2731310

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