Motor Claims Consultant

4 days ago

Melbourne, Victoria, Australia Insurance Australia Group Full time

Make a difference as a Motor Claims Consultant.

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), were a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

Your Role

Were looking for multiple Motor Claims Consultants to join our CGU claims teams across Australia on a full-time, permanent basis. Your main objective will be to support customers and stakeholders through the motor claims process. This includes juggling a high volume of inbound calls and correspondence from customers, brokers and authorised representatives.

Commencing Monday 17 November 2025, youll begin with 8 weeks comprehensive, fully paid training at one of the following four IAG offices Naarm (Melbourne CBD), Meanjin (Brisbane), Boorloo (West Perth) and Tarndanya (Adelaide). An additional 4 weeks of hands-on support will also be provided as part of your ongoing development as you transition into the role. Please note, whilst were not operational on public holidays, this training will overlap into the Christmas period. After a minimum of 3 months in the office you may be eligible for a hybrid role allowing work from home within the business requirements, currently a minimum of one office day per week. Youll work Monday to Friday with shifts between 8:30am 5:00pm local time.

Please note: To work from home, youll need high speed internet connection, and a private home office set up.

About You

Youll thrive in a fast-paced, inbound call centre environment. Youre empathetic, resilient, and confident in your communication. Youll also bring:

  • Strong customer service and conflict resolution skills
  • Ability to prioritise and manage time under pressure
  • Intermediate computer literacy and troubleshooting ability
  • Excellent attention to detail
  • Confidence in decision-making

Joining CGU youll have access to a raft of benefits from across the Group:

  • Boosted superannuation with 13% as standard
  • Up to 50% off personal insurance, including home and motor insurance
  • 5 myLeave days per year on top of annual leave
  • Dedicated career growth programs, including the award-winning IAG Academy
  • Award-winning recognition and reward program
  • Employment type eligibility criteria apply

About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Were ready for you. Apply today.

Learn more about whoIAG is here.

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