General Manager, Operations

We're Hireup, delivering support as it should be, for the disability and aged care community.
Our story.
 It started with a family and their challenge to find disability support that worked for them. They needed more, and knew that people with disability could have more independence, choice and control in their lives. The Hireup purpose was born, and now we strive to enable the pursuit of a good life for everyone. 

Support as it should be.
 We're Hireup, and we've supported thousands of clients and employed support workers across Australia. Now, we're on a mission to ensure that people with disability and older Australians can access the right support for the moments that matter for them. We do this through combining digital tools with the reliability of someone to help when it matters most.

The ask?
 Our mission sets a new standard for disability and aged care support, working in a world of transformation whilst delivering reliable services every day. Authenticity, curiosity and tenacity is a must. Resilience will be key. We will live the 'power of yes' and push for the best (we might not always get it right) but we'll work together to tackle opportunities, hold each other up and be there in the moments that matter to you and our community.

What you'll do - General Manager, Operations
As, General Manager, Operations, you will provide strategic leadership across our core community operational teams, ensuring a high standard of customer service, operational efficiency, opportunities for standardisation and strong staff engagement.

You will shape our operations strategy and optimise our customer experience, driving a culture of continuous improvement, leveraging data & AI, process re-engineering, intelligent automation and technology. 

You will:

• Lead Hireup's core operational functions, building a culture of high performance and engagement;
• Develop a strong leadership team and empower your people and performance;
• Work with the Executive Leadership Team to shape Hireup's overall strategy;
• In partnership with the CEO and Executive Leadership Team, set the strategic direction for Hireup's Operations function;
• Lead the delivery and execution of the Operations strategic priorities and everyday activity;
• Ensure Hireup is compliant with all key regulatory obligations, especially related to NDIS registration;
• Develop and deliver initiatives to improve customer satisfaction and service quality, reduce cost and improve staff engagement across a multi-year strategic transformation agenda;
• Drive the adoption of AI and other new technologies in our operations;
• Partner with leaders from other functions to adjust and improve the Operations function.

Your Background
You will have:

• Extensive experience in executive leadership, general management or senior leadership roles;
• Extensive experience in leading operational environments, designing operating strategies and building teams to achieve these goals and meet the needs of our customers;
• Extensive experience leading programs and people in transformation, change, continuous improvement and driving operational excellence;
• An experienced leader of people and people leaders, you are a visionary, values-driven leader that possesses the ability to craft and execute a compelling vision for our business;
• You are a practical and action-oriented leader, motivated to both drive performance in others and personally impact through your direct activity;
• You have excellent communication and an innate ability to problem solve and coach people through complex challenges;
• Exceptional commercial acumen with an understanding of advanced business planning and regulatory issues;
• Solid grasp of data analysis and performance metrics.

Why should you join?
You'll have the opportunity to join our story and develop the next chapter of your own. You'll become a critical part of a purpose-driven team, delivering our mission for people with a disability. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish. 

You will get:

• Opportunities to develop - we are always learning
• We're a hybrid organisation, offering flexibility in how and where you do your best work.
• Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your 'good life' and learning goals
• Allowances to support you in your work set up and professional development
• Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us in delivering disability and aged care support as it should be.
Apply now
 through the button below or please contact Ria via

People with lived experience of disability are strongly encouraged to apply.
If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.