Practice Manager .. Gastroenterology practice

EAST MELBOURNE ..... GASTROENTEROLOGY

FULL TIME ..... MON TO FRI.

PRACTICE MANAGER / MEDICAL SECRETARY

CAR PARKING ON SITE

We have an exciting role for a qualified medical practice manager to run and oversee very busy Gastroenterologists, who take pride with delivering outstanding, compassionate, patient-centred care.

Every aspect of their work whether clinical, administrative, operational - is driven by their commitment to ensuring patients feel supported and cared for throughout their journey. So your overall goal is to aspire to their commitment and professionalism.

ABOUT THE ROLE:

This is a senior leadership role for all Operational, Administrative,Financial, IT, HR and Marketing functions of the practice. You need to be very organised, proactive, take ownership and be able to solve problems, while never losing a positive patient-focused culture.

PATIENT CARE & EXPERIENCE:

• Lead a practice culture that prioritises kindness, empathy and excellent communication
• Ensure that all staff interactions reflect the patient-centred ethos
• Oversee patient appointments are made in a timely & friendly manner
• Address feedback and complaints

OPERATIONAL MANAGEMENT:

• Oversee all day to day operations and ensure seamless clinic function
• Manage clinicians schedules
• Supervise rosters, administration and reception staff
• Maintain practice policies, SOP's, and quality governance frameworks
• Ensure compliance with all healthcare regulations and accreditation requirements

IT SYSTEMS AND TECHNICAL SUPPORT:

• Act as the primary liaison with external IT service providers
• Co-ordinate server maintenance , backups, and trouble shooting
• Oversee medical software
• Booking platforms, telehealth systems and digital communication tools
• Ensure staff training in all digital systems
• Lead the implementation of new technologies and digital improvements
• Manage IT hardware, networks, phones
• Maintain strict data security, privacy and backup protocols

FINANCIAL MANAGEMENT, BILLINGS & REPORTING

• Oversee all billing processes
• Ensure accurate and timely invoicing, claim submissions, receipting and reconciliation
• Monitor debtors and follow up outstanding accounts
• Prepare monthly/quarterly financial, activity, and billing performance reports
• Liaise with bookkeepers and accountants with:

BAS/GST

Monthly/quarterly data

Payroll and super inputs

Supplier invoices, expense summaries

EOFY documentation

Contribute to budgeting and financial planning

MARKETING, COMMUNICATION & GROWTH

• Develop and promote practice marketing strategy
• Oversee Website updates, SEO, content creation
• Manage Social Media, newsletters and patient education content
• Build relationships with GP's and referrers
• Co-ordinate branding, campaigns, on-line reviews

HR AND STAFF LEADERSHIP

• Recruit, onboard and train staff
• Oversee performance reviews and management. leave management and rostering
• Maintain a positive team culture

STRATEGIC PLANNING AND SERVICE DEVELOPMENT

• Work closely with the partners
• Identify opportunities for service expansion, digital transformation and process improvement
• Provide data-driven insights

ABOUT YOU

• Proven experience in practice management
• Deep commitment to delivering exceptional patient care
• A strong financial acumen
• Experience with liaising with IT providers
• Excellent leadership and organisational skills
• High IT literacy ( preferably with Genie and cloud systems)
• Ability to handle sensitive information
• A proactive, problem solving mindset

DESIRABLE QUALITIES

• Experience in a private specialist setting
• Familiarity with MBS billing rules and endoscopy billing
• Qualifications in practice management. health administration or business
• Experience with healthcare marketing

This role as outlined is offering a great opportunity for a career minded person wanting a challenge in life and to work with a very professional, dedicated team.

For the right candidate with a proven track record with experience in private medical rooms, then you will be rewarded with an excellent remuneration and car parking along with excellent working conditions

Please apply to :

CS MEDICAL PERSONNEL

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