Practice Manager

Practice Manager / Senior Front Office Coordinator

Full-Time or Part-Time (32–38 hours) | Supportive modern dental practice | Mount Gravatt QLD

Join a modern, patient-focused dental practice with over 40 years of trusted local care.

HD Dental Studio is seeking an experienced, organised, and confident Practice Manager / Senior Front Office Coordinator to join our leadership team as we continue to grow.

About Us

At HD Dental Studio, we combine modern dental technology with old-fashioned personalised care.

We are currently a 2-chair practice with 3 clinicians, and we are steadily preparing to grow into a 3-chair practice. This provides a manageable, well-structured environment while offering genuine opportunities for leadership and growth.

Our Mount Gravatt practice provides comprehensive dentistry – general, cosmetic, implant, and orthodontic – in a warm and supportive setting. We pride ourselves on knowing our patients by name, creating a welcoming atmosphere, and supporting each other as a close-knit team.

We value professionalism, teamwork, and a positive, enjoyable workplace culture.

About the Role

You will play a key role in ensuring the practice runs smoothly day to day.

This role blends front-office leadership, treatment coordination, and operational management.

You will be leading the daily operations of a 2-chair practice with 3 clinicians, with future expansion to a third chair. This gives the role a balanced workload while still offering room to grow your leadership responsibilities as the practice expands.

Your responsibilities will include:

1. Practice Operations

• Coordinating daily schedules, huddles, and preparation for complex cases

• Ensuring the practice environment is clean, organised, and fully equipped

• Monitoring booking efficiency, appointment utilisation, and front office indicators

• Overseeing completion of daily checklists and workflows

• Managing payments, banking, remittances, and financial accuracy

• Supporting rostering, timesheets, wage tracking, and leave records

• Maintaining high standards of presentation and consistent operational flow

2. Team Leadership & Support

• Guiding reception, dental assistants, and coordination staff

• Holding regular leadership discussions and team check-ins

• Managing training progress, performance expectations, and SOP compliance

• Assisting with recruitment, onboarding, and culture-building

3. Compliance & Governance

• Overseeing infection control, WHS, credentialing, and radiation compliance

• Ensuring timely and accurate clinical documentation and due treatment follow-ups

• Conducting routine audits of checklists, documentation, and internal systems

4. Financial Administration

• Supporting reconciliation of practice administrative accounts (merchant services, DVA/CDBS, QLD Health, PRODA)

• Helping with end-of-month reporting, accounting uploads, and invoice processing

• Monitoring stock budgets, expenses, and cost management opportunities

• Assisting with KPI monitoring and financial reporting

5. Scheduling & Workflow Management

• Overseeing appointment books across clinicians and front office staff

• Ensuring schedules are optimised for general, cosmetic, surgical, and implant workflows

• Anticipating bottlenecks and maintaining predictable daily timelines

6. Systems, Improvement & Growth

• Reviewing and improving workflows, SOPs, checklists, and operational systems

• Supporting data collection and reporting to the principal

• Leading new software or system rollouts

• Helping develop coordinators through clear goals and frameworks

• Assisting with practice projects and future expansion planning

Growth & Development

You will be strongly supported as you grow into the role.

This is a long-term leadership opportunity, providing space to:

• Own systems and drive operational improvements

• Strengthen your leadership and communication skills

• Contribute to the direction and culture of the practice

• Play a key part in preparing the practice for future expansion

About You

You are confident, organised, and experienced in dental front office operations. You enjoy a hands-on leadership role in a supportive, close-knit practice environment.

You'll have:

• Solid experience in dental reception or dental administration

• Excellent communication and interpersonal skills

• Ability to lead and support junior staff

• Strong time management, organisation, and attention to detail

• A proactive mindset, with the ability to anticipate needs and think ahead

• Solid tech confidence, including competency in basic computer functions and the ability to learn practice management software quickly (advanced IT skills welcomed)

• A polished, professional, and team-oriented approach

If you've worked as a Senior Receptionist, Front Office Coordinator, Treatment Coordinator, or Practice Manager, you will settle easily into this role.

This role is ideal for someone who enjoys a hands-on leadership position in a close-knit practice, rather than a large corporate or multi-site environment.

Role Details

• Full-time encouraged (38 hours), with part-time 32 hours across 4 days available

• Competitive salary starting at $70,000 + super, adjusted according to experience (pro rata for part-time).

• Paid professional development and training

• Supportive, collaborative team culture

• Convenient Mount Gravatt location with all-day street parking

Ready to Join Us?

If you're looking for a long-term role where you can lead, contribute, and make a meaningful impact, we'd love to hear from you.

Please submit your CV and a short cover letter (5–8 sentences) telling us why you'd be a great fit for HD Dental Studio.

A personalised cover letter truly helps you stand out - it shows us your communication style, your interest in the role, and how you see yourself growing with our team.

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