Patient Experience

6 days ago

Blackburn North, Victoria, Australia State Government of Victoria Full time $90,000 - $120,000 per year
About the role
  • Provide strategic delivery and leadership for the Patient Experience and Consumer Participation team
  • Monitor and analyse patient experience and feedback performance and take action in identification of risks and areas for improvement
  • Respond and allocate resources, and monitor patient feedback and consumer participation activity
  • Proactively undertake and coordinate projects and reporting as required
  • Develop and maintain strong relationships with internal and external Stakeholders, working collaboratively using influence and negotiation to achieve outcomes that optimise patient care and outcomes
About you
  • Experience working in a health sector with patients and consumers
  • Experience and demonstrated proficiency in responding to feedback and enquiries from consumers, allied services and regulatory bodies
  • Excellent interpersonal skills
  • Demonstrated commitment to excellence in customer service and positive patient liaison
  • Excellent written and verbal communication skills for a broad variety of audiences and platforms
  • Excellent time management skills and ability to remain calm under pressure
  • Participation in improvement initiatives, preferably related to health services
Important informationHow to apply
  • Cover letter outlining your experience and interest in the position
  • Current resume
  • A separate document addressing the key selection criteria from the position description

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