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Ambitious Customer Experience Leader
2 weeks ago
Stay ahead with industry trends and enjoy exceptional benefits
Oscar Wylee is a leading optometry service provider with 130+ stores across the globe. Our company delivers patient care along with providing an affordable, unique and fashionable product to all.
We are an ambitious team passionate about making a positive difference to communities needing access to quality eye care services.Our inhouse designers bring the product to the customer direct from our manufacturers, staying up-to-date with the latest global fashion trends.
About the roleOur Assistant Store Managers support Store Managers with the day-to-day operation of our retail arm, ensuring compliance to our policies and procedures when the Store Manager is not present.
Assistant Store Managers work closely with Optometrists to deliver a superior customer experience. They set a positive example for their store team members who rely on their ability to resolve less complex problems.
About the personThis role suits individuals with experience in retail and healthcare industries. Optical industry experience is helpful, but not essential. We are looking for effective leaders who are organised, able to think on their feet and make good decisions that support our growth. Other requirements:
- Mandatory optics experience.
- A minimum of 3 years strong experience in customer-facing roles involving sales.
- Experience supervising other workers and delivering on-site training to junior team members.
- The ability to build meaningful and long-term relationships with customers.
- A collaborative and consultative team-work and leadership style.
This is a great opportunity for someone looking to grow beyond a customer-facing role. We often support relocation to meet the work-life needs of our staff.
If you're interested in joining a growing network of optometry service providers, please apply.We look forward to reading your application.
Please note we only respond to shortlisted applications due to the high volume of interest in our roles. However, by applying, you will have joined our talent community which enables us to consider you for other opportunities.
