Lead Business Analyst

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking a Lead Business Analyst to lead business analysis functions across projects and programs to ensure that the requirements of AV are understood, documented, and met by outcomes. This is a full-time, fixed-term position (ending June 2027), while WFH/hybrid options are available, it is essential that the successful applicant maintains a presence at our Blackburn North headquarters and other required locations across the state in line with our hybrid working model.

About the role

Reporting to the Senior Program Manager Cloud & IT Infrastructure, the successful applicant will lead business analysis activities on enterprise-level transformational projects and programs. Responsibilities include but not limited to;

• Requirements Gathering & Technical Discovery: Conduct comprehensive technical discovery to assess workload types involving business applications and services related to infrastructure, network, and security. Collaborate with stakeholders to document detailed business and technical requirements, as-is application environment mapping for Azure and private cloud migrations
• Platform Build & Enhancement: Actively participate in the design, development, and enhancement of public and private cloud platforms for AV, ensuring they meet business requirements and performance standards
• Cloud Landing zone and migration Design: Work with technical teams to design cloud architectures that align with business needs and objectives for platform build, enhancements and workload migrations
• Process Mapping & Gap Analysis: Analyse existing business processes, identify gaps, and recommend improvements to facilitate cloud adoption
• Data Migration Planning: Develop and execute data migration strategies, ensuring data integrity and minimal disruption during the transition
• Stakeholder Communication: Act as a liaison between business and IT teams, providing regular updates and managing expectations throughout the migration process
• Testing & Validation: Coordinate testing efforts to ensure cloud solutions meet business requirements and performance standards
• Change Management: Support change management activities, including training and documentation, to ensure smooth adoption of cloud technologies

About you

The successful applicant will have completion of a postgraduate degree or relevant Business Analysis and Agile certification with high level relevant experience, or an equivalent combination of training and sound experience (preferably SAFe Agilist, Agile Project Management, Scrum Master, Product Owner, or similar). Other requirements include:

• Proven experience as a Business Analyst in public and private cloud transformation and migration projects
• Experience in platform build and enhancement activities within cloud environments
• Experience in Agile methods of cloud infrastructure and workload migration delivery
• Strong understanding of cloud platforms such as Azure and private cloud environments
• Experience with data migration tools and methodologies
• Excellent analytical, problem-solving, and communication skills
• Ability to work collaboratively in cross-functional teams

Please refer to the position description for a full list of position responsibilities and key selection criteria.

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct, and Police Checks.

This position is classified AV5 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021. The position description can be found on the AV Careers website

How to apply

Your application is an integral part of the selection process and should include:

• Cover letter outlining your experience and interest in the position
• Current resume

Applications must be submitted by 11.59pm AEDT on Sunday 8 June 2025. Applications must be submitted via the AV Careers Centre website to be considered. Emailed applications will not be accepted.

For further information, please refer to 'Applying for a position with Ambulance Victoria'. For any further queries please contact recruitment via *********** or ***.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at *********** and a member of our Recruitment & Selection team will be in touch.