Patient Sales Coordinator

2 weeks ago

Balwyn North, Victoria, Australia Dental Boutique Full time $80,000 - $120,000 per year

About Us
Anew Smile is the sister brand of Dental Boutique, one of Australia and New Zealand's most awarded cosmetic dental practices. While DB is renowned for full smile makeovers and cosmetic transformations, Anew Smile specialises in advanced surgical dentistry, helping patients restore function and confidence through complex procedures such as implants, full arch rehabilitation, and oral surgery.

Founded just 4 years ago, Anew Smile has already grown to a team of around 15 dedicated professionals who work closely with DB's 300+ team members across 12 clinics nationwide. Together, we share the same vision: transforming smiles, transforming lives.

Our Core Values Guide Everything We Do

  • We Care and Respect
  • We Deliver What We Say We Will Do
  • We Do Everything with Passion
  • We Pay Attention to Detail
  • We Lead the Way

Role Overview
We're looking for a passionate Patient Coordinator to join our close-knit team. In this pivotal role, you'll be the trusted advisor for patients considering life-changing surgical procedures. From the first consultation to treatment planning and follow-up, you'll guide them with care, clarity, and confidence.

This role is ideal for someone who thrives in a high-touch, premium environment where every patient interaction makes a profound impact.

At Anew Smile, You'll

  • Lead consultations with warmth and professionalism, helping patients understand their surgical options
  • Guide patients through treatment plans, timelines, and financial arrangements
  • Coordinate the patient journey from initial enquiry through to surgical procedures and recovery
  • Work hand-in-hand with leading surgeons and clinicians to deliver seamless, world-class care
  • Celebrate the transformation and confidence patients gain through their smile journey

Key Responsibilities

  • Build strong relationships with patients, providing clear and empathetic communication
  • Drive conversions by effectively presenting treatment options and inspiring trust
  • Manage scheduling, treatment planning, and follow-up care with precision
  • Collaborate with the clinical and surgical teams to deliver exceptional outcomes
  • Maintain accurate patient records and pipeline reporting

Requirements

  • Proven sales, consulting, or patient-facing experience in healthcare, cosmetic clinics, luxury retail, or wellness
  • Outstanding communication and interpersonal skills
  • Strong organisational and time-management abilities
  • Results-oriented, with a drive to meet and exceed goals
  • A genuine passion for helping people achieve confidence through surgical dentistry

Why Join Anew Smile?

  • Play a key role in one of Australia's fastest-growing dental brands
  • Work in a purpose-built surgical environment with industry-leading clinicians
  • Above-industry award rate + performance incentives
  • Career progression across Anew Smile and Dental Boutique's wider network
  • Supportive, values-driven team culture where every contribution counts

How To Apply
If you're motivated, compassionate, and ready to guide patients on their surgical smile journey, we'd love to hear from you.

Apply today and take the next step in your career with Anew Smile, the surgical counterpart of Dental Boutique.

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