Service Desk Engineer
23 hours ago
Role Purpose
As a Service Desk Engineer at Platinum Technology, you'll be the communication superhero our clients rely on. We're seeking individuals with excellent communication skills, a customer-centric mindset, and empathy towards our clients. While desktop support experience is necessary, we value candidates eager to learn about Cloud, Security, Networking, and Project work. Expertise in technologies such as End User Compute, Cloud and Hybrid Infrastructure, Networking, and Microsoft Teams Calling is essential for resolving technical inquiries and providing exceptional customer experiences.
Your primary responsibility entails resolving requests and incidents received on the front line. Additionally, you will be expected to collaborate effectively with our Service Desk - Level 2 team to resolve those inquiries on your own where possible.
How will you make an impact
- Be the first line of support, responding to inbound calls, emails, and online chats professionally and efficiently.
- Engage in respectful interactions with clients, attending to their technology requirements and resolving requests and incidents to their satisfaction.
- Own all tickets through to resolution, ensuring accurate logging and constant tracking within our ticketing system, keeping clients updated on enquiries they have submitted
- Collaborate with the Service Desk – Level 2 team, Senior Technical Engineers and External Vendors to resolve incidents and service requests independently.
- Monitor client backups, hardware failures, and business-critical applications to address issues proactively.
- Create, maintain, and update internal documentation, providing feedback for ongoing improvement.
- Proactively identify areas for improvement and make recommendations to enhance our services.
- Support cloud solutions, including Microsoft 365, Azure AD, and AWS services.
- Support on-premises infrastructure, including servers, end-user devices, network products, 3rd party applications, and hardware, among other responsibilities.
- Stay up to date with technology, industry trends, and developments.
- Collaborate closely with our Onsite Services Engineers, Senior Technical Engineers, and Management team.
- Collaborate closely with our Lead Service Desk Engineers, Service Desk Engineers – Level 2 and Service Desk Manager
About You
- Must have Australian working rights.
- Strong work ethic and honesty.
- Excellent verbal, written, and oral communication skills.
- Good time management and organisational skills.
- Punctuality and reliability.
- Customer Service Experience
- IT Technical Support or a similar role.
- High level of customer service skills, able to relate to stakeholders at all levels.
- Practical communication skills with clients of diverse backgrounds and technical knowledge.
- Technical knowledge in Desktop Support and Microsoft 365.
- Strong problem-solving skills to efficiently address complex technical issues.
- Ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
- High self-motivation, adaptability, and willingness to take on new responsibilities.
Highly desirable
- IT Service Desk Experience
- Attention to detail and accuracy in documentation.
- Demonstrated experience analysing and improving business processes.
- Knowledge of working with IT Ticketing Systems including ConnectWise (Manage/Automate)
- Technical knowledge in Azure AD, Network Administration and Security Principals
- Fundamental Microsoft certifications including Modern Workplace (MS900) and Azure (AZ900)
- Administration-level Microsoft certifications including Modern Workplace (MS100) and Azure (AZ104)
- ITIL / ITSM certifications
- Tertiary Education in Information Technology (Degree and/or Diploma)
What's in it for you?
- Inspiring Work Culture:
Become an integral part of an award-winning company, where our commitment to creating an inspiring work culture is reflected in several accolades, including being a finalist in the Australian Financial Review's Best Place to Work in 2022. Experience genuine values that we live by, which is excellence, responsibility, urgency, care, integrity and teamwork.
- Rewards and Recognition:
As a valued team member, excellence is not only recognised but celebrated through various awards, including Team Member of the Month, Team Member of the Year, Service Awards, Smile Back Awards, and Book Worm Awards.
- Meaningful Benefits:
We understand the importance of maintaining a healthy work-life balance, which is why we provide paid birthday leave, study leave, well-being leave, and an Active Employee Program.
- Dynamic Journey:
We offer a dynamic and enriching work experience where every day brings on new challenges and opportunities. Working with MSP, you will immerse yourself in a diverse technical landscape, working with various technologies and collaborating with different individuals daily.
About Platinum Technology
Platinum Technology is an Asia Pacific-based organisation established in 2010, with the Head Office in Sydney. We specialise in IT Managed and Enterprise Consulting services for mid-market and large organisations. With deep technical expertise and extensive enterprise experience, Platinum Technology designs, implements, secures and manages Microsoft Cloud Infrastructure solutions. Platinum Technology is experienced at partnering with clients to turn their technology challenges into opportunities for innovation and success.
Are you ready to embark on an exciting journey with Platinum Technology? Apply now and become a valued member of our dynamic team
-
Relief Management
2 weeks ago
Baulkham Hills, New South Wales, Australia Birch Hotel Group Full time $90,000 - $120,000 per yearRelief Hotel Manager – Varied & Rewarding Leadership Role Across NSW & QLDStep into a unique leadership opportunity where no two days are the same.We're seeking a dynamic Relief Hotel Manager to join our thriving hospitality business and oversee operations across our diverse portfolio of motels and resorts in New South Wales and Queensland.This contract...
-
Pipe Welder
3 days ago
Baulkham Hills, New South Wales, Australia ambition engineering pty ltd Full time $60,000 - $80,000 per yearAmbition engineering Pty Ltd is hiring a Full time pipe and tube welder role in NSW. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, Afternoon2-3 years of relevant work experience required for...
-
Principal Engineer
1 day ago
Surry Hills, New South Wales, Australia News Corp Australia Full time $120,000 - $180,000 per yearJob DescriptionRole - Principal Engineer (Cloud)Location - Sydney (2 holt Street)Hybrid - In office 3 days a weekWe have an exciting role for a (Infrastructure) Principal Engineer in our Platform Engineering team who will be responsible for helping with the design and development of the AWS and GCP architectures and tooling for protecting business critical...
-
Electrical Engineer
2 weeks ago
Orchard Hills, New South Wales, Australia New Era Electrical Services Pty Ltd Full time $80,000 - $120,000 per yearProject Engineer Required – Western Sydney Airport Metro – Orchard HillsNew Era Electrical Services (NSW) Pty Ltd is a well-established and reputable Electrical & Communications company specialising in the electrical industry. As our business continues to grow, we are seeking an experienced and proactive Project Engineer to join our Electrical Services...
-
Engineering Coordinator
7 days ago
Seven Hills, New South Wales, Australia RPC Technologies Pty Ltd Full time $80,000 - $120,000 per yearThe RPC Group of Companies is a recognised leader in advanced composite engineering and manufacturing. For 50 years, RPC has delivered innovative, high-quality solutions across Australia and internationally. With over $2 billion in projects completed since 1975, we are proud to support industries including transport, water, mining, infrastructure, defence,...
-
Structural Engineer
5 days ago
Seven Hills, New South Wales, Australia Elegant Engineering Full time $80,000 - $120,000 per yearAbout UsElegant Engineering is a boutique structural engineering firm known for our personable service, attention to detail, and creative, practical solutions.We specialise in and collaborate with industries across Sydney and interstate including:Bespoke architecture and landscapingSignage infrastructureTower crane installations and temporary worksOur small,...
-
Lead Engineer
2 weeks ago
Surry Hills, New South Wales, Australia Safewill Full time $120,000 - $180,000 per yearBuild, Lead, ElevateAt Safewill, we're setting a new benchmark for modern software in the end-of-life space. As a Lead Engineer, you'll drive both delivery and technical excellence across a cross-functional squad - guiding system architecture, mentoring engineers, and ensuring we ship high-quality software at pace.You'll sit at the heart of product delivery...
-
Operations Manager
3 days ago
Baulkham Hills, New South Wales, Australia MSA - The Safety Company Full timeOverviewAre you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We...
-
Business Intelligence Developer
2 weeks ago
Baulkham Hills, New South Wales, Australia Silverchain Full time $80,000 - $120,000 per yearThe role:As part of an established commercial business intelligence team, the newly created role of BI Developer will play a key role in driving insights and data-led decision making to automate existing reports, as well as developing new reports to support the business in delivering care.Reporting to the General Manager Commercial and Business Optimisation,...
-
Senior Financial Accountant
2 weeks ago
Baulkham Hills, New South Wales, Australia Chart Industries, Inc. Full time $120,000 - $180,000 per yearLocation:Baulkham Hills, NSW, Australia, 2153Company:Chart IndustriesEnsuring Chart's Success…Responsible for the timely completion and accuracy statutory compliance and audits for the Australian entities. This encompassesInternal and external auditsDirect and Indirect Tax complianceSOX auditsAs a senior member of the Finance team, provide guidance to the...