Correspondence Manager

5 days ago

Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time $104,000 - $156,000 per year

The Executive Services Unit within the Department of Customer Services, Open Data and Small and Family Business provides Cabinet, Parliament, Executive council, executive correspondence, and administration functions to the Office of the Minister for Customer Services and Open Data and Minister for Small and Family Business, Director-General and Deputy Directors-General to ensure matters are efficiently and effectively addressed. As a key member of the team, you will lead and supervise the Correspondence team in the management and delivery of high quality and timely Ministerial, Director-General and departmental correspondence, briefing notes and other executive documents.

As The Correspondence Manager, You Will

  • Build and maintain effective relationships with the Minister's Office, Director General's Office, Deputy Director-General offices, external agencies (including other correspondence teams), and lead the Correspondence team to deliver high-quality executive and Ministerial documents.
  • Work closely with all Divisions to identify opportunities and advance initiatives to improve the capability of divisional staff to deliver timely and quality executive documents, including providing expert advice and training on correspondence management protocols, systems, and processes.
  • Investigate, design, and maintain business processes, protocols, and systems that enhance correspondence management, ensuring compliance with departmental standards and supporting data integrity, effective performance reporting and analysis.
  • Maintain the departmental writing style guide and intranet information, ensuring alignment with modern public-sector writing standards in relation to form, grammar, and style.
  • Administer and oversee the department's workflow management system (Mincor NEO), including liaising with vendors and IT teams to manage upgrades, troubleshoot issues, and implement new functionality. This responsibility will also include leading system upgrades and enhancements, including testing, training, and change management to ensure seamless adoption by users.
  • Oversee the design and preparation of correspondence performance reports for the Minister, Director-General, and senior departmental officers, ensuring reports meet business needs.
  • Manage projects as directed by the Director and CLLO, contribute to the Executive Services leadership team, and provide support for the CLLO function as required.
  • To thrive in this role, you will need to demonstrate the following:
  • Superior written communication, with excellent attention to detail and negotiation skills, engaging with others in a collaborative and appropriate manner and building the understanding of the stakeholder perspectives within the team.
  • Experience in managing a high performing team responsible for delivering high quality documentation within tight timeframes.
  • Ability to build and maintain professional relationships with the Office of the Minister, Office the Director-General and all Service Areas to achieve outcomes.
  • Success in complex problem solving and continuous improvement working with standards and systems used to support executive document management across the department.

The Department of Customer Services, Open Data and Small and Family Business (CDSB) is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the Core Agreement conditions apply to this position.

Applications to remain current for 12 months.

Occupational group
Administration

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