Correspondence Officer, Housing and Public Works

Are you ready to take your career to the next level in a dynamic and high-profile environment? The Executive Correspondence Team in the Office of the Director-General, Department of Housing and Public Works, is seeking motivated and detail-oriented individuals for multiple AO5 Correspondence Officer roles. We have one permanent position and two temporary opportunities available (until 31 December 2025 and 14 June 2026, both with possibility for extension).

Join the team, where you'll play a pivotal role in managing critical ministerial and
executive correspondence, supporting the Director-General, the Minister's Office, and agency divisions. This is your chance to build your skills, gain invaluable experience, and contribute to meaningful outcomes for Queenslanders. Ready for the challenge? Apply now

The Correspondence Officer position is crucial within the Executive Correspondence Team where they are: 

• Coordinating, drafting and quality assuring draft ministerial and executive correspondence.

• Liaising with, and responding to officers across the agency to ensure the effective preparation and coordination of ministerial and executive correspondence while providing authoritative information, feedback and advice regarding the format, style, timeframes, quality control, procedures and other technical aspects of ministerial correspondence and use of the agency's correspondence tracking system (Mincor NEO).

• Maintaining, monitoring, evaluating and making suggestions for improvements to processes and systems to support the flow of ministerial and executive correspondence.

• Contributing the Right to Information requests, reporting requirements, including responding to requests concerning the status of ministerial and executive correspondence.

• Contributing at a high-level to a culture of client service, excellence and continuous improvement.

• Supporting to maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to day operations.

What you will be doing:

• Provide leadership within the Executive Correspondence Team, staying outcomes-focused and establishing frameworks, procedures and standards for reviewing, preparing, and managing ministerial and executive correspondence and briefing materials. 

• Foster teamwork by actively seeking and providing feedback, resolving issues, and collaborating with divisional contacts and departmental officers. 

• Review and/or prepare ministerial and executive documents to ensure quality assurance and compliance with departmental standards and style-guide, including adherence to performance timeframes. 

• Prepare various written materials, including submissions, reports, and system documentation. 

• Provide high-level support and advice to departmental officers, especially high-level users and senior staff members, on using the correspondence management system. 

• Offer specialist advice, training, and continuous improvement strategies regarding ministerial and executive correspondence. 

• Employ effective time management and organisational skills to handle multiple tasks efficiently, including coordinating and prioritising work across the team and the department. 

• Coordinate and prepare reports to aid the department in achieving service standards and ensure on-time delivery of documents. 

• Develop and maintain business processes aligned with system capabilities, including implementing process and data integrity audit regimes. 

• Serve as one of the team's departmental contacts for correspondence system-related issues, collaborating with internal IT partners and in the absence of the Manager, external vendors during system upgrades and testing. 

• Facilitate training initiatives to enhance system compliance and competency and writing capability in relation to form, grammar and style, across the department.

Applications to remain current for 12 months.