Customer Service

2 weeks ago

Mascot New South Wales, Australia Servco Full time $60,000 - $80,000 per year

At Servco, we're not just another trades company — we're building a smarter, faster, and more professional future for the industry. Operating across Australia & NZ, our mission is to professionalise the trades, starting with where we shine brightest: residential plumbing maintenance.

We combine hands-on trades expertise with smart tech, logistics, and finance to deliver reliable, data-driven outcomes — and with 100 vehicles already on the road, we're growing fast. We've just opened a brand-new office, and we're investing heavily in technology and innovation to stay ahead of the curve.

About the Role

We want a candidate to jump on board who is self-motivated and has the ability to complete the following in a thorough and passionate manner:

  • Answer incoming phone calls and close hot leads
  • Attend and manage email inbox
  • Allocate bookings, work orders, and tasks for technicians
  • Organise materials, subcontractors, and services for work orders
  • Submit council permits, insurances, and compliance documents
  • Handle customer enquiries and requests
  • Perform administrative duties

We're seeking a candidate who can offer the following:

  • Professional and adaptive phone manner
  • Demonstrate a flexible and 'can-do' attitude
  • Logistically astute (though google maps will be your best friend)
  • Strong computer literacy with the ability to learn new systems
  • Customer conflict resolution
  • Ability to multitask with attention to detail

What's in it for you?

  • Frequent Training & Coaching
  • Exciting Opportunities for Internal Progression due to the company's growth and success
  • The chance to assist with the growth of the company interstate, contributing to the expansion and success in new markets.
  • The opportunity to learn multiple facets of the business, from customer service to logistics, and take on new challenges in a growing company
  • We are open to applicants of all experience levels, from entry-level to senior, and we are committed to providing training and support to help you succeed at any stage of your career.

If you're looking for a role where you can grow, develop new skills, and contribute to an expanding team, this is the perfect opportunity for you

Employer questions

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Do you have experience in administration?

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