3 x Entry Level Banking Customer Service

14 hours ago

Mascot New South Wales, Australia Hays | Contact Centres Full time $60,000 - $65,000 per year

Your new company

Join a Purpose-Driven Bank in Mascot. Are you passionate about helping people and making a difference? Become part of a values-led organisation that puts customers first and supports ethical banking practices.

Your new role

As the first point of contact for our customers, you'll deliver outstanding service and support across a range of personal finance solutions. You'll play a key role in promoting banking products, resolving queries, and contributing to the success of our Customer Division.

  • Build lasting relationships by understanding and responding to customers' financial needs
  • Handle inbound enquiries across general banking, credit cards, loans, home loans, and online banking
  • Promote relevant banking products and refer specialist enquiries where needed
  • Manage daily transactions with accuracy and attention to detail
  • Support branch operations and foster a collaborative team environment
  • Open new customer accounts in line with internal procedures and regulatory standards
  • Represent our values and commitment to ethical banking in every interaction

What you'll need to succeed

  • Previous customer service experience (financial services experience is a plus, but not essential)
  • Excellent communication and interpersonal skills
  • Ability to build rapport quickly and effectively
  • A proactive, team-oriented approach
  • Confidence using technology and banking systems
  • Flexibility to work a rotating roster (Monday-Friday 7am-7pm) and one Saturday every 6 weeks (9am-5pm from home, with penalty rates)
  • Australian Citizenship or Permanent Residency

What you'll get in return

  • $63K - $65K + super (based on experience)
  • Hybrid Working: Enjoy a flexible model with 2 days working from home
  • Training & Development: Comprehensive onboarding and ongoing learning opportunities
  • Career Progression: Access to structured development pathways
  • Community Impact: Paid volunteer leave to support causes that matter to you

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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