Product Manager

Join St Vincent's Virtual & Home (SVVH) and shape the future of connected care in Australia.

• Impact that matters: Lead products that improve independence, dignity and care for ageing Australians - designing solutions that change real lives.
• Build something from the ground up: Be part of a division operating with a start-up mindset within a national health ecosystem - agile, innovative and bold.
• Career growth & visibility: Work closely with senior executives, influence strategy, and have your work seen, valued and accelerated across the organisation.

Serve Something Greater

At St Vincent's Health Australia (SVHA), our mission is simple yet bold:

Every person, whoever and wherever they are, deserves excellent and compassionate care.

As Australia's largest not-for-profit Catholic health and aged care network, our 30,000+ employees are united by a shared commitment to compassion, justice, integrity and excellence. Through St Vincent's Virtual & Home (SVVH), we are building a more connected, equitable, digitally enabled health and aged care system - delivering care to people in their homes, communities, and beyond hospital walls.

About the Opportunity

About the Roles

We have three exciting opportunities for experienced Product Managers to join our team and lead the development of digital health solutions across key care settings:

• Product Manager - Acute Care
  
  Drive product strategy and delivery for acute care environments, ensuring seamless integration and enhanced patient experiences.
• Product Manager - Chronic Care
  
  Lead initiatives that support long-term condition management, empowering patients and clinicians with effective digital tools.
• Product Manager - Aged Care
  
  Design and deliver solutions tailored to aged care, focusing on accessibility, safety, and quality of life.

Reporting to the General Manager, in this pivotal role, you will:

• Own the end-to-end product lifecycle, from opportunity assessment and business case development through to launch and optimisation.
• Ensure product design is human-centred, scalable, digitally enabled, and aligned to aged care quality and regulatory requirements.
• Lead market research, analyse patient and consumer insights, and ensure our products are equitable, culturally safe, and responsive to community needs.
• Partner with clinical, commercial, technology and marketing teams to drive growth, engagement and market positioning.
• Use data, AI and analytics to inform continuous improvement across customer experience, product performance and commercial outcomes.

About You

You will thrive in this role if you:

• Bring at least 6-8 years' experience in product management, digital health or service design - ideally in aged care, healthcare or tech-enabled service environments.
• Ability to translate user needs into impactful solutions
• Have strong commercial acumen and can confidently build business cases.
• Are adept at translating user insights into product features, experience improvements and measurable outcomes.
• Are an exceptional collaborator who can influence across complex stakeholder groups.

Minimum Requirements

Tertiary qualifications in business, marketing, health administration or a related field.

Mandatory Application Requirement

As part of your application, please provide a short-written response (max. 500 words per response) to the three targeted questions below:

1.Product Innovation & Impact:

Describe a product or service you developed that improved customer or patient experience.

What problem were you solving, what approach did you take, and what was the measurable impact?

2.Stakeholder Engagement & Influence:

Provide an example where you influenced diverse stakeholders in a complex or regulated environment to gain support for a product or service decision.

What was your strategy and what was the outcome?

3.Insights, Data & Continuous Improvement:

Explain how you have used data, analytics or customer insights to improve a product or drive decision-making.

What tools or methods did you use, and what changed as a result?

Applications without responses to the targeted questions will not be considered.

Why St Vincent's?

Care for each other -as well as the people we serve - underpins everything we do at St Vincent's. Guided by our values of compassion, excellence, integrity and justice, we promote a culture of diversity and inclusion and empower our people to learn, grow and innovate.

We strive to ensure all our people feel supported, valued and safe every day they come to work with us.

When you join the St Vincent's family, you will have access to:

• Growth & development
  
  Access ongoing learning, professional development and industry-leading educational partnerships across NSW, VIC and QLD.
• Salary Packaging
  
  As a not-for-profit provider, we offer generous salary packaging - enabling part of your salary to be taken home tax-free, including access to a meal-entitlement card.
• Discounts, health and wellbeing
  
  Access a range of employee perks including discounted gym memberships and our free 24/7 staff counselling and wellbeing service.
• Workplace giving
  
  Opportunities to engage in volunteering and community programs, including paid volunteering leave and workplace giving initiatives.

This is your opportunity

Shape the future of aged care in Australia -designing solutions that enable people to live well, with dignity, connection and choice.

Ready to Apply?

If you're driven by purpose, excited by digital care innovation and motivated to build something extraordinary, we'd love to hear from you.

For a confidential chat regarding the role or to know more, please reach out to:

• Kerry Moore - National Director People Experience & Capability on or
• Jane Cameron- Acting National Director, SVVH via email

Apply today and help us deliver care that is compassionate, connected, and life changing.

Please submit your current CV along with a cover letter indicating which Product Manager role you are applying for.

We will be assessing applications as they are received and may close the advert earlier than the listed closing date.

Because you're like us, you believe in our vision that every person, whoever and wherever they are, is served with excellent and compassionate care, by a better and fairer health and aged care system. Better for all our employees and volunteers, who work tirelessly to provide the highest levels of care and quality of life for our patients and clients. And better support for the local communities we play a vital role in and continue to support.

Pre-Employment Checks

Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. This affirmative action allows a specific position within St Vincent's to be available exclusively to Aboriginal and Torres Strait Islander individuals.