Level 2 Service Desk Engineer

5 days ago

West Gippsland Latrobe Valley, Australia BAMITS PTY LTD Full time $60,000 - $90,000 per year
About the business

BAMITS is a rapidly growing Managed Service Provider (MSP) company that offers comprehensive IT solutions to businesses of all sizes. With a customer-centric approach and a focus on delivering top-notch technology services, we pride ourselves on being at the forefront of innovation.

BAMITS was established in Gippsland in regional Victoria in 2013, and has since expanded to provide services across the nation and even internationally via our offices in Victoria and Queensland.

BAMITS aims to be the employer of choice for highly skilled IT professionals who wish to enjoy benefits such as a regional lifestyle and still engage with enterprise level technologies.

Steady growth within our business requires BAMITS to employ a new team member to fulfil demand.

At BAMITS, we have identified five major reasons why our people want to work for us:

  • They get a highly flexible work environment
  • They're part of a business culture marked by positive customer relationships, growth, success, opportunities and teamwork
  • They get rewarded for their efforts
  • They form an integral part of the team
  • There are opportunities to grow their careers and to expand their skills, knowledge and experience
About the role

We are looking for someone with a genuine desire to work in this industry and advance their skillset, with a solid foundation providing excellent customer service. Somebody who plans to stay around for the foreseeable future.

The key responsibilities of this role will be to provide Level 2/3 remote, onsite and phone support for our clients throughout Australia. You will be an escalation point for all of our junior engineers.

To be successful in this role you will have:
  • Excellent communication and interpersonal skills with an ability to engage in a friendly, cooperative and constructive manner
  • Excellent time management and problem-solving skills with advanced technical support troubleshooting abilities
  • A demonstrated ability to learn new skills rapidly and apply problem-solving skills
  • A demonstrated ability to operate within a team environment
  • A demonstrated focus on providing high levels of customer service
Desirable Technical Skills:
  • Provide technical support including identification, diagnosis and resolution for end user-related requests.
  • Demonstrated of practical experience supporting Microsoft platforms and applications in commercial environments (i.e. Windows 11, Microsoft Office 2016/2019, Office 365, Active Directory)
  • Experience supporting, or knowledge of server operating systems such as Windows Server 2012, 2016, 2019, 2025.
  • Experience troubleshooting & repairing server/network hardware from vendors such as Dell, HP etc.
  • Experience working within a virtual environment (VMWare, HyperV)
  • Experience working with Citrix-based platforms and environments
  • Advanced knowledge of Microsoft Office
  • Exposure to Cloud based products such as Office 365, Entra ID, Intune, AWS
  • Advanced knowledge of networking and associated technologies such as Fortigate and Cisco Meraki firewalls, routers, NAT rules, and VLANs.
  • Working knowledge of backup software such as Veeam, Shadow Protect and Datto
  • Working knowledge scripting languages such as Powershell and Vbscript
Desirable Education:
  • Industry certifications from major vendor such as Microsoft, VMWare, Citrix, and Cisco
  • TAFE  Information and Communications Technology certifications

If you have any questions about this role, please contact Aydan Connolly via email

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