Help Desk Technician

3 days ago

Bairnsdale Gippsland, Australia T4 Group Full time $60,000 - $80,000 per year
Join a Growing Regional IT Team

T4 Group is looking for a Help Desk Technician to join our Bairnsdale office. This role offers a mix of service desk support and onsite client visits across East Gippsland — giving you variety, autonomy, and the chance to build genuine client relationships.

What You'll Do

You'll join our Service Desk Team and work on our clients' diverse IT requests and incidents.

Responsibilities include, but are not limited to, the following:

  • Provide Level 1–2 IT support across Microsoft 365, desktops, servers, and networks.
  • Respond to client requests via phone, email, and portal.
  • Troubleshoot and resolve issues, escalating when needed.
  • Attend onsite visits for installations, maintenance, and projects.
  • Log and document work in Autotask & IT Glue.
What We're Looking For

Minimum Qualifications & Skill Requirements:

  • 2+ years' experience in IT support, service desk, or MSP role.
  • Strong knowledge of Microsoft 365 and Windows environments.
  • Good troubleshooting skills and ownership of tasks.
  • Excellent communication and a customer-first mindset.
  • Current driver's licence and willingness to travel locally.
Bonus Points For:
  • Experience with Autotask, IT Glue, 3CX, Sophos, or Ubiquiti.
  • Certifications (Microsoft, CompTIA, ITIL).
Why Work With Us?
  • Local role with onsite and remote variety.
  • Be part of a supportive, ISO 27001-certified IT provider.
  • Training and career progression opportunities.
  • Work with clients across East Gippsland and make a real impact.
About T4 Group:

We're a Technology Success Provider on a mission to redefine IT for 1,000 Victorian businesses by 2030. We partner with small and medium businesses across regional Victoria to deliver smarter, secure IT solutions that help them succeed.

Apply Now

If you're an IT professional who enjoys solving problems and working directly with clients, we'd love to hear from you. Apply with your resume and a short cover letter.

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