Senior Digital Support Engineer
4 days ago
At Service Stream, we're a leading provider of essential network and infrastructure services that keep Australia connected across telecommunications, utilities, transport, and energy. Guided by our values of Safety, Delivery, People, and Accountability, we partner with major clients to design, build, and maintain critical assets with a focus on quality and innovation. Join our GBIS team as a Senior Digital Support Engineer and play a key role in supporting national-scale IT operations and keeping our vital services running smoothly.
Nature of position: Full time, 12-month fixed term contract.
Location: QLD – Fortitude Valley, Kingsgate.
Reporting Line: Digital Support Manager
About the role
As the Senior Digital Support Engineer, you'll lead the delivery of high-level IT support across Service Stream's digital workplace. Acting as the primary escalation point for complex technical issues, you'll ensure the reliability of end-user services while mentoring the support team and driving strategic improvements in technology and processes.
Your responsibilities include managing service desk operations, providing advanced Level 2 and 3 support for hardware, software, and Microsoft 365 tools, and leading incident response efforts. You'll also contribute to operational excellence through documentation, automation, and process optimisation, while supporting onboarding activities and mentoring junior staff.
Skills and experience
Bachelor's degree in IT, Computer Science, or equivalent experience.
5+ years' experience in IT support, service desk, or operations roles.
Advanced Microsoft 365 administration skills (Intune, Azure AD, Teams, SharePoint).
Strong PowerShell scripting and automation capabilities.
Proven experience leading incident resolution and mentoring support teams.
Certifications such as Microsoft 365 Certified: Enterprise Administrator or ITIL Foundation (preferred).
About Us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.
Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.
DepartmentGBISHow to ApplyIf this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
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