Service Desk Officer

6 days ago

West Melbourne, Australia Australian Red Cross Lifeblood Full time

Permanent full time opportunity

Opportunity to provide 1st and 2nd level ICT support to Lifeblood staff

Located in West Melbourne with a hybrid work model of WFH and office

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

Reporting to the Service Desk Team Leader, you'll be responsible for the provision of 1st and 2nd level ICT support for all Lifeblood staff. A day in the role will see you use your ICT knowledge to respond to, manage and resolve incidents and requests within our IT Service Management suite and deliver a great customer experience to our internal stakeholders.

This is a fantastic opportunity for a recent ICT graduate who is passionate about the ICT industry and looking to kickstart their ICT career with ongoing training and support from the team and the wider business.

**Sound interesting? Here’s what we’re looking for**:
Excellent customer service skills with the ability to effectively deal with clients and deliver services within a timely manner

Have a passion for technology and associated hardware/software

Collaborative with a passion for helping others and using initiative to think outside the square to solve customer challenges

Understanding of the service desk function and call management systems

This is a permanent full time opportunity with a hybrid work model of WFH and from our office that is located in West Melbourne (10 minute walk from Southern Cross & Flagstaff Station).

Thrive in a diverse culture that cares for your wellbeing

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. Whether it’s workplace safety or work/life balance, we look after our employees’ varying needs. As part of the Lifeblood team, you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.

Next steps

If selected, you’ll be required to complete a few background checks and we’ll help you through this process. If you require reasonable adjustments during the recruitment process, please reach out to us.

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