Services and Programs Officer

Services and Programs Officer

Location – Silverwater

Employment type – Talent Pool creation

Salary – $99,938 - $110,270 pa plus superannuation and leave loading

Your role

Services and Programs Officers (SAPOs) work within multidisciplinary teams either in custodial centres or community locations. SAPOs are responsible for the delivery of intervention programs and services to reduce reoffending and support the wellbeing of offenders. SAPOs are embedded as essential roles across custodial and community sites and receive day-to-day direction and support from their local directorate. SAPOs also work closely with the Strategy & Policy branch, who have responsibility for the governance of program facilitation and services.

Key Responsibilities:

• Providing induction, assessment, support, and case management processes and reporting
• Facilitating group-based programs to offenders within a correctional centre or in the community
• Delivering strategies and programs that promote health and reduce harm for offenders
• Undertaking individual interventions for offenders as required
• Resolving critical situations by providing information, expertise, support and referrals
• Assisting offenders with pre-release planning
• Maintaining documentation and case notes on all offenders receiving services
• Working effectively with a diverse range of offenders
• Managing key internal and external relationships with offender's families and external agencies.

Download the role description.

Essential Requirements

Relevant tertiary qualifications in social work, psychology, mental-health or other human service fields; and/or demonstrated relevant equivalent experience working with family, social and/or drug and alcohol related issues.

Complete the Certificate IV in Correctional Practice with the necessary Units of Competency for this role (or equivalent proven experience) in accordance with specified timeframes.

Current driver licence with ability and willingness to travel throughout NSW.

Australian or New Zealand Citizen or Permanent Resident for ongoing appointments.

To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Simply click 'apply' to complete the application form and attach a Resume (maximum 3 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.

Applications close 30th October 2025 at 11:59PM AEST

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Christine Petitfils via email:

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Erica Tam on or via

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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The careers site currently promotes this service on the 'Discover roles with DCJ in regional NSW' page.