Systems Administrator
4 days ago
About Us
Victorian Home and Community Care Pty Ltd (VHCC) is a trusted NDIS service provider committed to empowering individuals with disabilities to lead safe, independent, and fulfilling lives. We deliver personalised care and support services that make a meaningful difference in our participants' day-to-day wellbeing. As we expand our operations, we are seeking a skilled and dedicated Systems Administrator to join our growing team.
About the Role
As a Systems Administrator, you will be responsible for maintaining the digital backbone of our NDIS business. You'll manage and enhance IT systems to support client data confidentiality, staff efficiency, and regulatory compliance across our operations. This is a full-time, on-site role ideal for an experienced IT professional who is passionate about using technology to support vulnerable communities.
Key Responsibilities
- Design, implement, and manage secure databases and IT infrastructure supporting participant records, staff schedules, rostering, care documentation, and compliance systems.
- Maintain database integrity and performance, ensuring NDIS participant data is accurate, confidential, and accessible to authorised personnel.
- Oversee regular system backups, data recovery procedures, and business continuity protocols tailored to healthcare and disability support services.
- Administer and update internal policies, system guides, and security protocols in alignment with NDIS Quality and Safeguards Commission requirements.
- Test and deploy software updates and enhancements for care management platforms, CRM systems, and reporting tools.
- Manage access controls, user permissions, and system configurations to protect sensitive health and personal information.
- Liaise with third-party vendors and service providers to implement secure communication tools, rostering apps, and digital care systems.
- Provide frontline IT support to staff across the business—troubleshooting device issues, network outages, and system errors in a timely and empathetic manner.
- Monitor system performance, network reliability, and data traffic to ensure seamless service delivery across home care and community care settings.
- Recommend improvements to IT infrastructure in preparation for organisational growth, technology upgrades, or expanded participant service offerings.
About You
- Proven experience as a Systems Administrator or similar role, preferably in the healthcare, community services, or disability support sectors.
- Strong knowledge of Windows and Linux server environments, database management, cybersecurity protocols, and backup systems.
- Familiarity with NDIS software systems (e.g., SupportAbility, CareMaster, Lumary, or similar) will be highly regarded.
- Understanding of data privacy obligations under the NDIS framework and Australian privacy laws.
- Strong communication skills and the ability to support non-technical team members.
- A proactive problem-solver with a genuine commitment to supporting staff and participants through reliable IT systems.
Why Join VHCC?
- Be part of a passionate and values-driven organisation supporting the disability community.
- Opportunity to lead meaningful IT initiatives that directly impact people's lives.
- Collaborative work culture with ongoing professional development and training opportunities.
- Competitive salary and long-term career growth within a rapidly expanding organisation.
Job Type: Full-time
Pay: $70,000.00 – $80,000.00 per year
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (Preferred)
Work Location: In person
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