PCMS Functional Support Manager, Digital Health

About the role:

The PCMS Functional Support Manager has the responsible for the delivery of application functional support to Patient and Client Management System (PCMS) Health Service clients across Victoria.

The PCMS Functional Support Manager, reporting to the PCMS Applications Manager, manages and develops a team of staff providing expert support, advice, and assistance to Victorian public hospitals utilising the i.Patient Manager application via the PCMS service. This role is responsible for targeting and reporting team KPI, SLA, and OLA goals, mentoring and developing staff, and managing the delivery of application and service faults to appropriate vendors and teams.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

Can you demonstrate the following?

• Preparation of clear updates, briefs, letters, emails etc, to client and stakeholder teams, targeting appropriate understanding and language, to allow the targets to achieve their goals.
• Drafting and executing training sessions, update meetings, etc, to inform all teams, clients and stakeholders (as appropriate) of changes to the PCMS Functional Support "ways of working".
• Maintain an expert knowledge of key client deliverables such as statutory extracts, billing requirements, legal and regulatory requirements, etc, within the context of the PCMS service.
• Maintaining a continual improvement cycle for PCMS Functional Support workflows across a yearly schedule.
• Aligns team with the organisational values and goals through effective people management and modelling; maximises effectiveness by selecting, developing, managing and motivating a high performing team, clearly defines role expectations, monitors performance, provides timely and constructive feedback and facilitates employee development; ensures staff are effectively deployed through effective workforce planning practices.

Qualifications / Specialist Expertise

Qualifications

• A tertiary qualification in fields related to Information Technology or relevant experience in the Health Information Technology sector.

Specialist Expertise

• A strong understanding of the Victorian Health Sector concepts including statutory reporting, patient administration, and hospital information systems and workflows.

What we offer:

• The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply:

Applications should include a resume and a cover letter. Click the `Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.

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