Technical Integration Support Specialist

About the role:

There are 3 opportunities available for this position.

The Patient & Client Management System (P&CMS) Applications Technical Integration Support Specialist provides second-level support for a range of mission critical applications and integration technologies used throughout the Victorian public health sector. As part of the technical integration support team, you will help to support and maintain the technical components of these applications, including back-end databases. These applications are used by hospitals and community health services to effectively maintain patient and client information. The team provides 7x24 hour support coverage, so participation in some after-hours work and participation on an on-call roster is required.

To successfully undertake this role candidates must be:

• Experienced with providing second level technical integration support to complex mission critical applications in an ITIL support environment.
• Experienced in delivering major application upgrades, configuration and enhancements.
• Experienced in developing innovative IT solutions to complicated problems.
• Exhibit a strong customer focus and excellent communication skills.
• Experienced in liaising with multiple vendors to deliver IT solutions in a shared services environment.
• Experienced in managing, supporting, or administering a broad range of technologies including Citrix, Microsoft Azure, Windows Server platforms, Virtualisation, Oracle Database, Intersystems Cache/Ensemble/IRIS, MS SQL Database, and Health Integration Platforms, with a thorough understanding of system topologies and architectures.

Please review position description for further details about the role.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

The Department of Health is seeking a skilled and motivated PCMS Applications Technical Integration Support Specialist to join our dynamic team. This role is integral to supporting the integration and operation of Patient Care Management System (PCMS) applications across the department.

As a key contributor, you will be responsible for planning and organising the delivery of technical support services, setting clear objectives and tracking progress effectively. Your ability to identify and resolve integration challenges, while managing competing priorities and maintaining a clear focus on outcomes, will be essential.

The successful candidate will demonstrate strong problem-solving abilities, gathering and analysing relevant information, engaging stakeholders, and developing practical solutions. You'll be expected to assess the effectiveness of implemented strategies and adjust actions as needed to ensure continuous improvement.

This position requires a systems thinker-someone who can recognise patterns and trends within complex environments and understands how various internal and external factors interconnect. You'll use this insight to help optimise integration processes and support broader departmental goals.

Strong self-management is also crucial. You will seek feedback, reflect on your impact, and adapt your behaviour to work more effectively with others. Emotional intelligence and the ability to stay composed under pressure will support your success in this role.

If you are driven, organised, and thrive in a complex technical environment, we encourage you to apply and contribute to delivering high-quality digital health services for the community.

Mandatory

• Certification in ITIL to at least foundation level or demonstrated experience in working in an ITIL environment
• Proven record of expertise and achievement in providing technical application support to multiple customers across multiple applications and vendors in a health setting, ideally including the administration of a Patient or Client Administration System comprising of integration to upstream and downstream systems.
• • Expertise in developing scripts to automate solutions, ie Powershell, .NET;
• Experience administering and supporting server-client application architectures involving a combination of the below:
  • MS Windows Servers;
  • Unix/Linux;
  • Active Directory;
  • Relational Databases (SQL, Oracle, Intersystems Cache/Ensemble/IRIS);
  • Integration technologies including HL7, FHIR;
  • Citrix XenApp;
  • Microsoft Azure;
• Understanding of the following technologies
  • Virtualisation and Virtual environments
  • Group Policies;
  • SAN Storage;
  • Networks;
  • Network Printing;
  • Managed File Transfer (MFT);
  • Multi Factor Authentication;
  • Complex application architectures, especially in a health environment

Desirable

• Certifications in Microsoft Server, Microsoft Azure, Linux and Citrix are desirable.
• Degree or tertiary qualification(s) in IT is desirable.

On a personal level, the candidate will be intellectually curious, detail-oriented, and driven, with strong conceptual and analytical ability. They will bring creativity and innovation to their work, show a high level of commitment and performance, and build effective, trusted relationships across all levels through collaboration and clear communication.

What we offer:

• The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply:

Applications should include a resume and a cover letter. Click the `Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.

Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.