Technical Systems Specialist

Position Title Technical Systems Specialist

Position Number 25160

Division Customer and Corporate Strategy

Branch Digital Technology and Innovation

Grade 17

Special Requirements Drivers licence

Ability to work flexible hours, including weekends and nights

Physical and Environmental Demands Manual handling

Authorities As applicable and as delegated by the General Manager

Key Direction/s Strong Local Leadership

Reporting Structure

Director Customer and

Corporate Strategy

Chief Information

Officer

Team Leader IT Operations

Senior Infrastructure Specialist

Technical Systems Specialist

Position Purpose

To provide a high level of technical systems administration and support to the Council and responsible for leading the design, testing, and implementation of ICT systems including cloud computing, systems software and automation software per industry standards, compatibility, security and sustainability.

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Key Result Areas
- Systems Support
- Technical Systems Administration
- Branch Activities
- Customer Service
- Corporate Core Values

Key Duties & Responsibilities

Systems Support
- Undertake level 3 Incident and Service Request resolution for the services within the team in line with service level expectations
- Ensure Council’s End User Computing (EUC) environment and its management infrastructure platforms meet the current performance, reliability, and security requirements of Council
- Assist in the management of an inventory of IT assets (hardware and software) and ensuring Enterprise Architecture related artifacts e.g. Application and Technology models reflects accurate information
- Develop and maintain technical documentation to ensure it is updated and current
- Manage small projects that involve establishing new solutions to improve business service provision
- Escalation and management of issues to vendors when required
- Provide Level 3 support for EUC equipment, Operating System and Corporate Applications
- Prepare and review relevant IT related policies, standards, procedures, guidelines and plans
- Liaise with external consultants and IT systems suppliers to support system enhancement requests
- Support the development and deployment of emerging/relevant corporate mobile IT systems
- Cross specialist systems support during periods of IT staff leave, to ensure reasonably continuous operations of general corporate and specialist systems
- Assist other team members in troubleshooting escalated support enquires when required
- Assist the Team Leader IT Operations in evaluating proposed or possible new or enhanced systems to support current or planned corporate operational needs

Technical Systems Administration
- Administration and maintenance of Windows Servers
- Administration and maintenance of database/SQL Servers
- Administration and maintenance of Active Directory & Group Policy
- Administration and maintenance of Microsoft Azure platform
- Packaging and Software deployment/patching for Operating Systems and Applications
- Administration of SOE images for deployment of corporate server and end user equipment including mobile devices
- Administration of Server-side corporate printer systems and printer hardware
- Ensure the security and legality of all servers and licenced server software operating systems
- Administration of Server and Network monitoring systems - including regular reporting
- Development of technical specifications for the procurement of service solutions
- Review process improvements internal to branch functions - policies, documentation and SLA development

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Branch Activities
- Follow change control processes and procedures for requests and issues requiring escalation or liaison with appropriate team members.
- Liaise internally with other teams in the branch to collaboratively work on projects as required.
- Attend networking events representing Council.
- Other relevant duties which may be required by the Manager from time to time.
- Act in accordance with Council’s Fraud and Corruption Prevention Policy and Plan at all times. as Council will not tolerate fraudulent or corrupt practices by its own staff, contractors or others working for Council

Customer Service
- Demonstrate a strong customer focus which is accurate, responsive, timely and courteous.
- Respond to internal and external enquiries and complaints exercising initiative, judgement, and discretion.
- Promote Council as professional, committed and customer focused by providing high level communication, consultation and quality services.

Corporate Core Values
- Continuously display Councils Corporate Core Values of Innovation, Leadership, Partnership, Customer Focus, Commitment and Safety.

WHS Responsibility
- Implement, monitor and, or comply with Councils WHS Management System, including but not limited to WHS Policies, Standard Operating Procedures, Risk Assessments/Work instructions and associated systems tools in their relevant work area

Risk Management Respo