Client Services Officer

4 days ago

Adelaide, South Australia OTFC Group Full time $60,000 - $90,000 per year

You're the calm in the chaos and the steady hand that keeps everything (and everyone) moving.

You're not "just" on the front desk. You ARE the front desk: the first impression and the human behind the 'hello.'

We're looking for a Client Services Officer to join our growing Adelaide team. In this role, you'll be the go-to person for our incredible families, supporting our therapists, and making sure every person who walks through our door feels cared for.

What you'll do:

  • Welcome families with warmth, empathy, and confidence
  • Coordinate client appointment bookings and manage staff clinical diaries
  • Handle phone and email enquiries with professionalism and care
  • Process payments
  • Maintain accurate client records
  • Keep our front-of-house running smoothly

You're a match if you:

  • Have experience in customer service, admin, or front-of-house roles (retail, hospitality, medical reception)
  • Are organised, friendly, and thrive on getting things done
  • Communicate clearly, listen well, and know when to pick up the phone instead of hitting send
  • Love learning and pick things up quickly
  • Share in what matters to us: integrity, accountability, growth mindset, grit, play, gratitude & connection
  • NDIS exposure or experience is desirable, but not required

Why OTFC?

We don't just talk values, we live them. At OTFC, you'll receive:

  • Growth: Career development and leadership pathways
  • Autonomy: The chance to lead and shape the way we operate
  • Support: A comprehensive and guided induction with ongoing support to set you up for success
  • Benefits: To help you thrive in your personal life, including an inclusive parental leave policy, Vibe & Thrive allowance, complimentary EAP, and access to free workshops
  • Fun: Regular celebrations, events and incentives, and a supportive team environment

Check out our full list of employee benefits here:

How to Apply

Send us your CV along with a few words about why this opportunity excites you.

We can't wait to get to know you

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