Client Services Manager

1 day ago

Adelaide, South Australia Private Advertiser Full time $80,000 - $120,000 per year

Client Services Manager

We are a dynamic, national commercial cleaning provider, firmly positioned in the mid-market and experiencing significant expansion. With a established presence in every state and territory across Australia, our footprint is truly nationwide.

Our strategic objective is to fuel our continued growth by enhancing our operational framework through a dedicated leadership initiative. This program is designed to empower our management team, fostering a culture of excellence that directly translates into superior value for our clients.

In this pivotal role, you will be the steward of our service delivery within your designated state. Your primary responsibilities will include cultivating and nurturing client partnerships, and upholding the highest standards of cleanliness across a portfolio of sites. You will oversee the daily operations, conducting inspections and managing teams to ensure all contractual service levels are not only met but exceeded, while simultaneously championing a safe and positive work environment. A key component of this role is the proactive identification and pursuit of new revenue opportunities to drive further growth.

The main responsibilities of the role will be;

  • Owning the performance and client satisfaction for a portfolio of commercial cleaning accounts.
  • Acting as the main client contact, resolving issues and answering questions quickly and effectively.
  • Performing regular site inspections to audit quality and pinpoint opportunities for improvement.
  • Working with internal teams to schedule staff and allocate resources efficiently.
  • Developing plans to increase client retention and grow your accounts.
  • Reporting on account performance using key data and client insights.
  • Keeping ahead of industry trends and best practices to continuously elevate our service.

The ideal candidate will have the following attributes:

  • A minimum of five years' experience within the commercial cleaning sector.
  • At least three years dedicated to a client-facing account management role, directly overseeing commercial cleaning portfolios.
  • Exemplary communication and interpersonal abilities, demonstrated by a capacity to cultivate trusted client partnerships.
  • Superior organizational and time-management skills, with a proven ability to prioritize effectively and deliver on commitments.
  • A documented history of exceeding client expectations and enhancing satisfaction levels.
  • Working knowledge of industry-standard cleaning methodologies, equipment, and occupational health and safety regulations.
  • Advanced competency in the Microsoft Office suite and Customer Relationship Management (CRM) platforms.
  • A proactive and adaptable approach, thriving in a dynamic, fast-paced setting.

What you can expect;

  • A competitive remuneration package + tools of trade
  • Performance-based, well-structured work culture.
  • Additional leave benefits with a genuine focus on work/life balance
  • Numerous career development pathways, tailored training and development programs, and mentorship programs.
  • Annual bonuses + generous employee referral program.

During our recruitment process, you will be required to undergo pre-employment checks, including reference and national police checks.

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